Note: The job is a remote job and is open to candidates in USA. HMS Networks develops industrial communication products that connect machines to software and systems to support productivity and sustainability. The Application Engineer serves as the technical interface between HMS products and customers, supporting solution design, application development, training, commissioning, troubleshooting, and post-deployment optimization. The role also delivers technical training, translates customer requirements into product configurations, and represents HMS in customer and industry engagements.
Responsibilities
- Promote, develop, and deliver instructor-led technical training programs for customers, partners, and industrial automation professionals
- Manage classroom environments, both in-person and virtual, ensuring effective learning outcomes
- Prepare training materials, demonstrations, and hands-on lab exercises
- Evaluate student progress and provide technical guidance and support during training sessions
- Maintain training equipment, lab environments, and course documentation
- Provide technical expertise related to Industrial Ethernet and industrial communication technologies
- Support troubleshooting and problem resolution as part of training and professional services engagements
- Gather customer feedback to improve training programs and service offerings
- Engage with customers (internal & external) to assess application requirements, network environments, performance & reliability constraints, and integration needs for industrial communication solutions
- Translate customer requirements into HMS product configurations, integration guidelines, and best practices (e.g., industrial protocols such as PROFINET, EtherNet/IP, EtherCAT, Modbus)
- Capture and share field experience, customer insights, and application trends to influence product development and future enhancements
- Monitor industry developments — networking protocols, OT/IT convergence, IIoT, and security trends — to position HMS solutions effectively
- Represent HMS at customer meetings, trade shows, webinars, and technical working groups as needed
Skills
- Bachelor's degree in Electrical Engineering, Computer Engineering, or related field, or a combination of education and experience, preferably with focus on Industrial Ethernet & Networking
- 2–5 years of experience in industrial networking, industrial automation, controls, technical support, and/or technical training
- Strong understanding of industrial networking, managed switch technologies, and communication protocols
- Excellent problem-solving and communication skills
- A CCNA or CompTIA Networking+ certification is a plus
- Experience with HMS-type products or comparable connectivity solutions (gateways, embedded modules, remote monitoring/IIoT platforms)
- Skills to support PROFIBUS & PROFINET Training and system diagnostics
- Skills to support Ethernet/IP, Industrial Ethernet Training, and networking diagnostics
- Demonstrated knowledge of OT/IT convergence, IIoT architectures, Layer 2/Layer 3 networking, managed switches and routers, remote connectivity and cybersecurity, industrial wireless technologies (Wi-Fi and 5G), and industrial communication networks, with strong troubleshooting and diagnostic capabilities
- Demonstrated ability to work independently, take initiative, and adapt in a fast-moving technology environment
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