Note: The job is a remote job and is open to candidates in USA. Dew Software is seeking an Application Configuration Analyst to provide high-level technical support for CoreLogic product and technology solutions. The role configures applications, troubleshoots data and interface issues, supports implementations and ongoing changes, and leads customer-facing application change projects.
Responsibilities
- Performs application configuration work to implement systems and provide on-going change services. Create and modify business rules against data entry searches, functionality, and data presentation, through business rule expression language
- Troubleshoots, diagnoses, and resolves or manages problem to resolution ensuring application fully satisfies customers in terms of data integrity, application expectations and other factors according to customer requirements
- Works in close collaboration with account management, database administration, product development and system engineering as necessary to facilitate rapid problem solving and implement changes
- Uses knowledge of RDMS for analysis, scripting, and troubleshooting application and data interface issues
- Write SQL queries to research physical data and application related issues; planning, implementing and managing changes
- Develops technical configuration change steps
- Assists with the initial implementation and continued maintenance of networks and hardware for application hosting
- Leads application change projects; exercises project control and status reporting techniques, identifies risks and develops mitigation plan and manages customer expectations
Skills
- BS degree in related IT or business field or equivalent work experience
- Requires 5+ years of directly related experience such as working in product implementation or support including leadership experience
- Excellent interpersonal, analytical, business and technical judgment, and problem solving skills
- Negotiation skills
- Excellent written and verbal communication skills
- Strong technical skills required including demonstrated knowledge of RDBMS
- Prior experience with SQL and/or programming language is considered an asset
- Demonstrated knowledge of DB query language, data manipulation and data load concepts
- Technical project management/coordination skills
- Ability to immediately adapt to changing requirements and conditions
- Strong client orientation and customer service skills to understand and drive customer solutions
- Able to translate client's business needs/requirements and presents issues to a range of audience members
- Experience in a matrix team environment desired
- Familiarity with real estate concepts a plus
Benefits
- Remote US work arrangement
Company Overview
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