Note: The job is a remote job and is open to candidates in USA. Tenet Healthcare is a healthcare organization seeking an Application Analyst to support the athenaCollector billing and practice management platform. The role manages application configuration, troubleshooting, onboarding, testing, workflow support, and issue resolution across revenue cycle, clinical, operational, technical, and vendor teams.
Responsibilities
- Organize and manage daily operational activities for athenaCollector, including application monitoring, configuration, troubleshooting, and issue resolution
- Serve as a primary point of contact for customer requests, incidents, and application support, providing timely status updates and clear communication
- Configure and maintain athenaCollector administrative tables, including medical groups, providers, departments, insurance packages, fee schedules, allowable schedules, contracted rates, and related billing settings
- Support provider and department onboarding, offboarding, and configuration changes to help ensure providers and locations are operationally ready for scheduled go-live dates
- Create, update, test, and implement application dictionaries, tables, claim rules, billing rules, and workflow configurations in accordance with approved business requirements
- Investigate and resolve claim, payment, denial, remittance, unpostable, accounts receivable, and patient balance workflow issues that require client review or action
- Assist with maintaining accurate charge, fee, and contracted-rate information and coordinate periodic updates across athenaCollector and connected systems
- Support claim submission and denial-prevention workflows by reviewing system holds, edits, payer requirements, attachments, coding-related issues, and required documentation
- Coordinate resolution of payment posting, remittance, credit balance, underpayment, zero-pay, and unapplied-credit issues with revenue cycle teams and athenahealth
- Assist with payer enrollment, provider number, department, insurance package, and credentialing-related configuration issues that affect claim processing
- Monitor interfaces, integrations, and inbound or outbound transactions; troubleshoot routing or data issues and engage the appropriate technical or vendor teams
- Communicate and collaborate with revenue cycle teams, application teams, business owners, market leadership, end users, vendors, and other support partners
- Participate in application testing, release readiness, upgrades, implementations, workflow improvements, and adoption of consistent practices across the organization
- Document system configurations, support procedures, decisions, issue resolutions, and user guidance in accordance with organizational standards
- Provide application education, knowledge transfer, and support to end users, facility staff, providers, and internal support teams as needed
- Participate in a rotating on-call support schedule shared among application analysts
- Perform other duties as assigned
Skills
- Strong customer service orientation with the ability to communicate clearly with technical and non-technical stakeholders
- Working knowledge of healthcare billing, practice management, revenue cycle, provider, department, charge, claim, payment, remittance, denial, and accounts receivable workflows
- Strong analytical, organizational, interpersonal, and problem-solving skills
- Ability to investigate application issues, identify root causes, coordinate resolution, and communicate risks or dependencies
- Ability to work independently while collaborating effectively across technical, operational, vendor, and revenue cycle teams
- Ability to manage multiple priorities and meet deadlines in a changing healthcare environment
- Effective written and verbal communication skills with attention to documentation and follow-through
- Experience supporting locally hosted or web-based business applications
- Experience supporting healthcare billing, practice management, revenue cycle, or related healthcare applications
- Demonstrated ability to diagnose and resolve business and technical issues
- Understanding of application configuration, system components, data interfaces, and integrated workflows
- Ability to work directly with customers, vendors, internal technology teams, and business partners
- Up to 20% travel required
- Bachelor's degree preferred
- Experience supporting athenaCollector or athenaOne
- Experience with provider and department configuration, fee and allowable schedules, claim rules, denial workflows, payment posting, or payer enrollment
- Experience supporting ambulatory operations or enterprise revenue cycle workflows in a healthcare environment
Benefits
- Management level positions may be eligible for sign-on and relocation bonuses.
- Medical, dental, vision, disability, AD&D and life insurance, subject to employment status.
- Paid time off (vacation & sick leave), subject to employment status.
- Discretionary 401k match, subject to employment status.
- 10 paid holidays per year, subject to employment status.
- Health savings accounts, healthcare & dependent flexible spending accounts, subject to employment status.
- Employee Assistance program, subject to employment status.
- Employee discount program, subject to employment status.
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance, subject to employment status.
- For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act is available.
Company Overview
Company H1B Sponsorship