Note: The job is a remote job and is open to candidates in USA. Health Choice Network is seeking an experienced Epic Application Analyst - Cadence to support Epic scheduling workflows. The role focuses on configuring, optimizing, maintaining, and troubleshooting Cadence functionality while improving patient access, scheduling efficiency, and the patient experience.
Responsibilities
- Build, configure, maintain, and optimize Epic Cadence functionality across ambulatory and specialty care environments
- Collaborate with operational, clinical, and leadership teams to improve scheduling workflows and patient access processes
- Configure and maintain provider templates, appointment types, scheduling rules, visit types, resources, and department settings
- Analyze business requirements and translate operational needs into Epic solutions and workflow improvements
- Support Cadence-related implementations, upgrades, system enhancements, and optimization initiatives
- Troubleshoot application issues, identify root causes, and implement sustainable solutions
- Perform system testing, validation, and quality assurance activities for upgrades, new functionality, and workflow changes
- Support referral scheduling, decision trees, wait lists, provider scheduling, and patient access workflows
- Develop and maintain system specifications, workflow documentation, training materials, and support resources
- Participate in change management activities and provide end-user education and support
- Monitor system performance, evaluate user feedback, and recommend process improvements
- Collaborate with other Epic application teams, integration teams, and third-party vendors to ensure seamless workflow functionality
- Participate in on-call support and issue resolution as needed
Skills
- Epic Cadence Certification required
- Bachelor's degree in Healthcare Informatics, Information Systems, Business, or related field, or equivalent experience
- 3+ years of Epic application analyst experience supporting Cadence
- Experience supporting Epic implementations, upgrades, optimization projects, or system conversions
- Strong understanding of patient access, ambulatory scheduling, referrals, registration, and healthcare operations
- Experience gathering business requirements and translating them into technical solutions
- Experience developing test scripts, executing testing, and documenting results
- Strong analytical, problem-solving, organizational, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Epic Prelude Certification
- Experience supporting Community Health Centers, FQHCs, or multi-site ambulatory environments
- Experience with Epic Reporting Workbench, Clarity, or SlicerDicer
- Knowledge of revenue cycle workflows and scheduling impacts on registration and billing
- Experience working remotely with geographically dispersed teams
Benefits
- 100% Remote Work
- 100% Employer-Paid Medical Insurance
- Annual $1,500 HSA Contribution
- Generous PTO
- 403(b) Retirement Plan with Employer Contribution
- Professional Development & Education Assistance
- Mission-Driven Culture Focused on Community Health
Company Overview