Note: The job is a remote job and is open to candidates in USA. TISTA Science and Technology Corporation is seeking an experienced Analytical Support Specialist to support its Business Office-Account Management Section. The role focuses on reviewing and analyzing agreements, managing invoicing and agreement processes, developing performance metrics and reports, and advancing G-Invoicing and iFAMS operations.
Responsibilities
- Conduct thorough reviews and substantive analysis of mission-critical FSC SLAs that are for Other Government Agencies (OGA)
- These agreements are the highest dollar agreements the FSC manages, they require additional analytical support to ensure services and metrics outputs are in accordance to the agreement
- Develop strategies to enhance the business office functions by leveraging modern-analytical insights
- Assess past iFAMS trouble tickets, for OGA agreements, and identify the mitigation steps necessary to avoid repeat issues in iFAMS (due to system entry issues)
- Design, evaluate, create, and analyze over ninety agreements on an annual and ad-hoc basis
- Formulate and manage the procedures, standards, and methods for collecting, processing, analyzing, summarizing, and presenting metrics and performance data related to customer relationship management and operational assignments
- Collect, research, and analyze data to produce insightful information
- Develop and disseminate reports to provide actionable intelligence to management and stakeholders
- Collaborate with FSC employees and project managers to select meaningful qualitative and quantitative criteria for performance evaluation
- Participate in the improvement of administrative support through the use of metrics or surveys
- Independently analyze and evaluate invoicing execution against active OGA agreements
- Advise management on recommended courses of action when agreements are projected to exceed allocated amounts
- Research, review, and monitor FSC invoicing against customer obligations, and negotiate adjustments as necessary
Skills
- 10+ years of hands-on experience in managing of relevant SLAs and FAs
- Experience in customer management or account management
- Ability to work independently and perform thorough reviews and analysis of SLAs
- Proven analytical, writing, organization, and communication skills
- Ability to manage and prioritize multiple business office functions efficiently
- Experience in developing SLAs, with a focus on enhancing operational effectiveness
- Competence in collecting and analyzing data, generating reports, and presenting statistical performance data
- Experience in using AI tools to improve agreements analysis and change processes
- Systems administration skills to customize, manage, analyze and report on activity using iFAMS
- Use of iFAMS workflow and other process tools to better manage approvals and ensure data quality
- Use of global design standards (e.g., ISO 9001, etc.) for vendor and contract management process design
- Bachelor's Degree in Business Administration, English/Journalism, or related field (or equivalent)
- The ability to pass a Tier 2/Modest Background Investigation
- Remote, USA
- A general proficiency with Momentum desired
- A general proficiency in Adobe desired
Benefits
- Above-industry healthcare benefits
- Remote working options
- Paid time off
- Training and certification opportunities
- Healthcare Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Tuition reimbursement
- Employee Assistance Program
- Paid holidays
- Military leave
- Learning and internal mobility opportunities
- Bonuses for eligible positions
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