Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around individuals, fostering a compassionate health experience. They are seeking an Analyst in Workforce Management to analyze service center trends, including volumes, staff productivity, and resource allocation under general supervision.
Responsibilities
- Under general supervision, analyzes service center trends, including volumes, arrival patterns, staff productivity and resource allocation
Skills
- At least 1 year of experience in a service center environment
- Demonstrated analytical and problem-solving skills
- Demonstrated ability to handle multiple assignments competently, accurately and efficiently
- 3-5 years experience in high volume customer service environment with actual experience in workforce
- Excellent communication skills
- Ability to learn new software
- Ability to think outside the box
- Ability to obtain and analyze large sets of data
- Experience with forecasting and scheduling in a PBM setting
Benefits
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
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