Note: The job is a remote job and is open to candidates in USA. GXO Logistics, Inc. is a provider of supply chain solutions that uses technology and services to help customers manage goods efficiently. The Telecom Expense Management Analyst will support the financial management, inventory governance, and lifecycle administration of telecommunications services, while reviewing invoices, resolving billing discrepancies, maintaining records, and identifying cost-saving opportunities.
Responsibilities
- Support the financial management and administration of telecommunications services across the organization
- Review, validate, and process telecommunications invoices to ensure accuracy and compliance with contractual agreements and pricing structures
- Manage telecom inventory records and maintain accurate asset, circuit, and service documentation
- Investigate, reconcile, and resolve carrier billing discrepancies in a timely manner
- Serve as a liaison between telecommunications carriers, finance, procurement, network services, and business stakeholders
- Maintain accurate telecom expense and inventory records to support financial reporting and operational decision-making
- Identify opportunities for cost optimization and increased visibility into telecommunications spending
- Support audits, service transitions, sourcing initiatives, and vendor reviews related to telecommunications operations
- Collaborate with global teams across multiple regions and time zones to support business and operational requirements
- Assist in ensuring vendor compliance with contractual agreements and service-level expectations
- Analyze telecom spending trends and recommend improvements that enhance efficiency and reduce costs
Skills
- Bachelor's degree in Business, Finance, Information Technology, Telecommunications, or a related field, or equivalent related work experience
- 1+ years of experience managing telecommunications expenses, billing, inventory, or vendor relationships
- Knowledge of telecom invoicing, expense management, and telecommunications service lifecycle administration
- Strong analytical and problem-solving skills with the ability to identify and resolve billing discrepancies
- Experience working with financial data, reporting, and expense analysis
- Proficiency with Microsoft Excel and other business reporting tools
- Strong organizational skills with exceptional attention to detail and accuracy
- Ability to collaborate effectively with cross-functional teams and external vendors
- Experience supporting global telecommunications environments
- Knowledge of telecommunications contracts, sourcing activities, and vendor management practices
- Experience with Telecom Expense Management (TEM) platforms or similar tools
- Familiarity with network services and telecommunications technologies
- Experience supporting audits, compliance initiatives, and financial reviews
- Excellent verbal and written communication skills
- Ability to work independently in a fast-paced, global environment while managing multiple priorities
- Experience analyzing spending trends and identifying cost-saving opportunities
Benefits
- Comprehensive health insurance (medical, dental, and vision)
- A 401(k) retirement savings plan
- Life insurance
- Disability coverage
- Paid time off
- The opportunity to participate in a company incentive plan
Company Overview
Company H1B Sponsorship