Note: The job is a remote job and is open to candidates in USA. Master is Canada's largest HVAC-R distributor and one of North America's industry leaders, supporting customers and communities across Canada and the United States. The Analyst – Provisioning and Access Control will execute data access requests, enforce access governance policies, maintain audit trails, support users, and help improve access procedures and workflows across data and reporting platforms.
Responsibilities
- Execute access requests — grant, modify, and revoke — across data platforms & analytics/reporting tools
- Ensure timely and accurate delivery of access in line with documented procedures, policies and classifications
- Source-system access (e.g., Infor SXe, Infor CSD) is out of scope for this role at this time
- Apply the access model defined by the Data Design team and the data policies and classification rules defined by the Data Governance & Practices team (this role does not design either)
- Coordinate with the relevant Data Owner to confirm approval on access requests, as Data Owners are identified for each data domain
- Action requests directly when they clearly match a documented, pre-approved pattern
- Escalate to the Data Governance & Practices team before acting on any request that is ambiguous, involves a data classification judgment call (e.g., PII), or does not match a documented pattern — regardless of which way the request appears to lean
- Deny requests that fail procedural checks (e.g., missing approval, no matching approved pattern) and direct the requestor to the correct process
- Help build and continuously refine the end-to-end access request process, including intake forms, ticketing workflow, and escalation triggers
- Maintain clear documentation of access and provisioning procedures
- Identify and propose access categories that can move to self-service or pre-approved-by-role status over time, reducing the volume requiring manual review
- Contribute to standing up an access audit trail, and — in partnership with the Senior Analyst – Data Design and IT — Power BI access monitoring using available platform tools
- Monitor access logs and provisioning activity; proactively identify and flag anomalies or issues
- Resolve access-related incidents, coordinating with IT and Data Engineering when technical remediation is needed
- Maintain an audit trail of access changes for traceability
- Support users with guidance on how to request and use data access
Skills
- 3–5 years of experience in data operations, IT access management, or a data governance-adjacent role
- Experience with data platforms (e.g., SQL Server or equivalent) and BI tools (e.g., Power BI)
- Familiarity with access management processes and role-based access concepts
- Strong attention to detail and process discipline
- Bilingual (English/French) required for Québec-based candidates; English required for candidates based elsewhere in Canada or the United States
Benefits
- Annual bonus
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support
- Access to telemedicine from the beginning of your employment
- Reimbursement of professional association membership fees
- Early vacation program
- Work–life balance supported through a hybrid work policy
Company Overview