Note: The job is a remote job and is open to candidates in USA. Cityblock Health is a healthcare organization focused on improving patient care. The Analyst, Provider Team Capacity is responsible for the tactical execution of provider capacity planning and real-time oversight to ensure timely care delivery by monitoring task queues and staffing levels.
Responsibilities
- Active Oversight: Perform continuous monitoring of care team delivery pod queues, ensuring that tasks are moving through the workflow and alerting leadership to potential bottlenecks
- Inbox Management: Support and task care teams based upon athena messages
- Task Assignment: Re-assigns tasks in real-time based on current staffing levels, priority of member needs, and pod capacity
- Membership Management: Creates lists of members for assignment based upon common gaps or tasking needs. Oversees administrative duties in platforms for eligibility and member management
- Intraday Management: Adjusts daily schedules and coverage plans to account for unplanned absences or surges in member outreach
- Performance Tracking: Executes daily and weekly "control reporting" to track key metrics such as response times, task aging, and pod utilization rates
- Trend Identification: Analyzes data signals to identify recurring operational gaps, providing the WFM Manager with actionable insights for long-term staffing adjustments
- Data Integrity: Ensures all workforce data within the WFM tools and is accurate and reflects current care team structures
- Sprint Support: Executes the administrative and data-tracking components of local market "sprints" or operational initiatives
- Team Liaison: Acts as a point of contact for frontline staff regarding schedule updates, shift swaps, and coverage inquiries
- Connects with payor partners and members regarding enrollment status. Trains market stakeholders and staff at large in the disenrollment process and member management workflow
- Coordinates pending disenrollments with care teams
- Queue Health: Maintenance of task aging and response times within the target "Green" zone for assigned pods
- Reporting Accuracy: Timely delivery of daily/weekly performance reports with 100% data reliability
- Membership Data Fidelity: Clarity and accuracy of membership data driving workforce management
- Coverage Stability: Minimal "uncovered" intervals due to proactive intraday adjustments
Skills
- Bachelor's degree
- 3+ years of experience in workforce management, operations, or data analysis
- Proficiency with workforce management platforms
- Google Sheets skills (VLOOKUPs, Pivot Tables)
- Ability to interpret data dashboards and translate numbers into operational 'stories'
- Ability to solve moderate-to-complex problems independently, such as resolving scheduling conflicts or technical queue errors
- Healthcare or Startup experience preferred
Benefits
- Health insurance
- Life insurance
- Retirement benefits
- Participation in the company’s equity program
- Paid time off, including vacation and sick leave
Company Overview