Note: The job is a remote job and is open to candidates in USA. Elevate is a law company providing software and services at the intersection of business and law. The Analyst will support law department operations by managing invoice-related requests, using Thomson Reuters Legal Tracker, resolving inquiries, tracking issues, and collaborating with stakeholders to provide timely customer support.
Responsibilities
- Monitor and manage the shared Gmail inbox, ensuring invoice management requests are responded to in a timely manner
- Support invoice management processes within Thomson Reuters Legal Tracker
- Research and resolve invoice-related inquiries by gathering relevant information and communicating updates to stakeholders
- Maintain accuracy and attention to detail while managing a high volume of requests
- Track and document recurring issues and identify opportunities for process improvements
- Collaborate with team members to meet service level expectations and provide excellent customer support
- Prioritize multiple tasks and work independently with minimal supervision
Skills
- Legal Tracker experience is required
- • Strong organizational skills and attention to detail
- • Excellent written communication skills
- • Ability to learn new processes quickly and adapt to changing priorities
- • Required: Good level of experience with Thomson Reuters Legal Tracker and using Gmail, specifically managing shared inboxes or high-volume email environments
- • Intermediate Microsoft Excel skills, including filtering, sorting, and reviewing data
- • Bachelor's degree required
- • Experience supporting invoice management, legal operations, or administrative processes is preferred
Benefits
- Remote-based role
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