Note: The job is a remote job and is open to candidates in USA. Georgia Power is the largest electric subsidiary of Southern Company, serving customers across Georgia with reliable energy and customer-focused services. The Analyst, Key Accounts provides technical, analytical, sales, and customer service support to Commercial and Industrial customers and Key Account Managers. The role also performs rate analyses, customer support, data analytics, sales presentation preparation, outage response, and account management backup.
Responsibilities
- Support and assist KAMs in meeting customer service goals as measured by the annual Net Promoter Score (NPS) survey
- Support and assist KAMs in meeting all sales goals through product knowledge and preparation for customer engagements
- Perform rate studies/analyses for commercial and industrial customers, including comparisons for RTP, meter totalizations, Time-of-Use and other rate options, using interval load data as well as provide PPP contracts for RTP customers
- Provide data analysis and feedback to team members
- Provide daily on-call support to customers; act as the primary contact for customers in KAM’s absence; respond to billing inquiries and requests for service
- Act as the primary contact between the customer, Special Service Accounts, Distribution and the Customer Care Center
- Point of contact for daytime CENS rotation
- Provide 24-hour support for managed customers during widespread and localized severe weather events
- Provide technical and administrative support to KAMs and Segment Sales Manager including producing sales presentations, special reports and other customized analysis
- Work with teammates to organize and carry out customer & internal meetings
Skills
- Two to three years of experience in sales/marketing or region operations is desirable
- Maintain a safe working environment through behaviors and actions
- Strong interpersonal, oral, electronic, and written communication skills
- Excellent computer and analytical skills with a focus on customer resource management, rate analysis, electrical load modeling, outage response systems, and power quality and reliability analysis
- Effective organizational skills including the proven ability to prioritize and handle multiple projects
- Meet the needs of the customer, including the ability to effectively manage dissatisfied customers. Possess a service attitude; anticipate and respond promptly to internal/external customer needs
- Knowledge and understanding of rates, riders, contracts, Real Time Pricing (RTP) models, and corporate functions including financial indicators and regulatory issues
- Ability to work effectively within a multi-departmental matrix organizational structure
- Ability to determine electrical load requirements by reading design documents, panel schedules, and other construction prints
- Knowledge of, or the ability to learn, electric energy end-use technologies with a focus on industrial processes
- Basic knowledge of electric utility power delivery including generation, substation, distribution, transmission, and control/dispatch
- Overall knowledge of Customer Care Center practices with an emphasis on critical/outage response, energy management, and business solutions
- Team player with strong interpersonal skills
- Possesses a positive, customer-first attitude
- Takes initiative and personal responsibility
- Highly motivated and works well with minimal supervision
- Demonstrated sense of urgency in fulfilling multiple requests in a fast-paced environment
- Constant focus on building personal and professional skills
- Two-year engineering/technical degree or Four-year degree preferred
Benefits
- Work location is flexible and can be remote based on the current work location(s) of the successful candidate(s).
- Annual incentive awards for eligible employees
- Health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being.
- This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s).
Company Overview