Note: The job is a remote job and is open to candidates in USA. Amandean is an Amazon business that grows existing sellers, builds brands for clients, and launches its own brands. The Operations Manager will run brand-building and client launch operations, coordinate teams and supply-chain work, and keep clients informed as the business grows.
Responsibilities
- Run the new product pipeline: move ideas through sourcing and quotes, prioritise with supply chain, and ask the product lead for more ideas when needed
- Run the client launch pipeline: coordinate each step from product selection to launch, with clear owners, deadlines and follow-ups
- Start with a daily 30-minute pulse check: review launch blockers, outstanding quotes, enough product ideas, and client/team Slack updates
- Work with supply chain to keep orders, stock and logistics on track, and build forecasts from real sales data as it becomes available
- Clear blockers promptly, chase outstanding quotes, and help the team prioritise what needs to move next
- Coordinate catalogue, design and PPC specialists so their work is ready on time and nothing gets missed
- Own the brand-building client journey, managing expectations and following up quickly on decisions and outstanding actions
- Spend around half your time on client communication, including clear updates at least twice a week for active sourcing-phase clients
- Keep trackers and regular reporting current; flag refund, stock or sales issues early, with a plan to address them
- Improve the systems you run through clearer SOPs, better ClickUp workflows, and AI or automation where it helps
- Run the weekly ops meeting and give the founders a concise report on progress, risks and next steps
- Grow into wider business and agency operations, with the opportunity to build a team of one or two people
Skills
- A mover. Hyper-organised, hyper-focused, high-energy. Your default is to check ‘what's happening with X? where are my gaps right now?' on your own rhythm, without being prompted
- Client-management maturity. You've held clients through difficult conversations — delays, cost overruns, bad news, scope arguments. You reset expectations without becoming defensive, deliver bad news professionally, and keep clients engaged when things aren't going their way
- People-management reflex. You hold team members accountable without drama. You run meetings that produce decisions. You lead specialists through clear briefs and consistent follow-up — not just coordination
- Strong AI fluency: you use AI tools confidently to improve workflows and work faster, while applying your own thinking and checking the output
- 7+ years operations leadership in e-commerce, Amazon, or supply-chain-heavy business (you've run a function, not just executed in one)
- An understanding of Amazon, catalogue/listing workflows and the product-to-launch process; personally launching Amazon products is not required
- Excellent organisation and follow-through: you keep trackers current, spot gaps and make sure every action has an owner and a deadline
- Excellent written English (native or near-native - client-facing communication is a core part of this role)
- Systems thinker (you design and implement processes with discipline and are comfortable owning ClickUp, Notion, or Airtable as a daily operating tool)
- Strong prioritisation: you can manage multiple projects, follow up promptly and keep work moving in a fast-paced business
- Strong cross-team coordination: you hold people accountable, clarify responsibilities and work well with specialists
- Self-directed (you diagnose problems and act - you don't wait to be told what to do)
- Based in or overlapping with EU time zone (Western or Eastern Europe strongly preferred, UK working hours)
- Direct Amazon FBA private label launch experience (your own brand or as an agency operator)
- Commercial awareness: comfortable reading client contracts and revenue-share terms, able to flag when a scope change becomes a commercial issue
- Experience managing offshore teams (Philippines, India, Pakistan, Eastern Europe)
- Experience working at a bootstrapped business or as a COO-of-one at a small company
- Supply chain experience, including supplier negotiation, securing better deals, sourcing in China, freight or FBA logistics
- Familiarity with Xero, Sellerboard, Helium 10, Jungle Scout, or similar Amazon-specific tooling
- Background that includes running both client-facing and internal operations functions
- Attention to detail matters: you notice when numbers don't add up, listings have mistakes, or processes aren't working properly
Benefits
- Performance bonuses tied to successful Brand Builder launches and operational outcomes (specifics defined at offer stage).
- Long-term upside opportunity tied to portfolio brand growth for the right candidate.
- Unlimited paid time off, with a minimum expectation of 2-3 weeks per year.
- Paid sick leave.
- Flexible hours within agreed core overlap with the team.
- Full time and fully remote (anywhere within EU time zone overlap).
- Equipment provided as needed.
- Learning and development on the job; relevant external courses or programs may be covered, subject to discussion.
- Clear path to Operations Director within 12 months, with a potential path to COO beyond that for the right person.
Company Overview