Note: The job is a remote job and is open to candidates in USA. GDIT is a global technology and professional services company delivering technology solutions and mission services across the U.S. government, defense, and intelligence communities. The Director-level AI/ML Engineer will support AI and digital transformation initiatives by designing architectures, developing prototypes, advising clients, leading discovery sessions, and contributing to presales and modernization efforts. The role focuses on AI, automation, analytics, workflow optimization, and operational model transformation across federal and public sector environments.
Responsibilities
- Assess current-state service desk and contact center environments, including people, process, technology, and operating & costing models
- Design future-state support models emphasizing AI, automation, self-service, and workflow orchestration
- Develop modernization roadmaps aligned to federal mission requirements, user experience goals, and operational efficiency objectives
- Analyze client data to create value-based proposals demonstrating return on investment and measurable cost savings
- Advise clients on reducing manual effort and repetitive support activities through intelligent automation and AI-driven solutions
- Brief internal and customer stakeholders on the technologies and methodologies described in the required qualifications
- Support capture and business development efforts such as responding to proposals, request for information and whitepapers
- Support transformation initiatives involving ITSM, customer experience, omnichannel support, and enterprise service Management
- Facilitate workshops, stakeholder interviews, and operational assessments
- Convert operational pain points into scalable technical and process solutions
- Produce architectural documentation, transformation strategies, business cases, and executive-level briefings
- Collaborate with delivery teams, engineers, and client stakeholders to align solutions with mission outcomes and compliance requirements
- Evaluate, recommend and implement technologies including:
- Conversational AI/chatbots
- Virtual agents
- Intelligent routing
- Knowledge-Centered Service (KCS)
- Robotic Process/Agentic Automation (RPA)
- Workflow automation platforms
- Agent Assist capabilities
- Predictive analytics and reporting
Skills
- 5 + years of related experience
- Yes
- Bachelor's Degree in Information Technology (or equivalent experience)
- 5+ years of related experience **required**
- Including 8+ years of experience in artificial intelligence, machine learning, intelligent workflow automation, or a related technical field
- Must be able to obtain and maintain a Top Secret security clearance
- US Citizenship Required
- Remote
- Experience delivering modern AI methods to real-world problems in complex technical environments across Government or Commercial industries (Federal, State & Local, retail, financial services, insurance, healthcare, telecom, technology etc.)
- Experience designing or implementing AI and automation solutions within support organizations
- Ability to assess and redesign support operating models for efficiency and scalability
- Strong executive communication and client-facing consulting skills
- Demonstrated experience owning/supporting a portfolio of work to include delivering to a cost model or owning P&L
- Familiarity with Agentic and Gen AI-enabled support capabilities and copilots
- Experience developing business cases or ROI/Cost models for automation initiatives
- Hands-on experience with AI/ML competencies such as:
- Virtual Agents
- LLM orchestration
- Agentic AI patterns
- Safety, compliance and guardrails
- Conversational design
- AI evaluation frameworks
- Prompt engineering and context engineering
- 40
- 10-25%
- Remote
- Any Location / Remote
- 15+ years of related experience **preferred**
Benefits
- AI-powered career tool that identifies career steps and learning opportunities
- An internal mobility team focused on helping you achieve your career goals
- Comprehensive benefits and wellness packages
- 401K with company match
- Paid time off
- Full-flex work week to own your priorities at work and at home
- Award-winning culture of innovation and a military-friendly workplace
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan options
- 401(k) plan offering the ability to contribute both pre- and post-tax dollars up to the IRS annual limits and receive a company match
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year for new employees, typically, to be used for vacations, personal business, and illness
- An additional 10 paid holidays per year
- Up to 160 hours of paid leave in a rolling 12 month period through the GDIT Paid Family Leave program for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Full-flex work weeks where possible
Company Overview