Note: The job is a remote job and is open to candidates in USA. Optum Insight improves the flow of health data and information to create a more connected healthcare system. The AI Solution Lead - Senior Consultant will help build an AI-first Provider Technology Consulting practice by designing AI solutions, redesigning healthcare workflows, advising clients, and driving measurable innovation and outcomes.
Responsibilities
- Design end-to-end AI solutions for provider clients, evaluating the full range of available capabilities - EHR-native AI (e.g., Epic, Oracle Health), enterprise tools (e.g., Microsoft Copilot), and agentic platforms (e.g., Anthropic Claude) - and recommending the right tool for the right job
- Document current-state clinical, revenue cycle, and administrative workflows and apply business process redesign to define future-state, AI-enabled workflows with human oversight built in
- Apply structured prioritization frameworks (value, effort, risk, strategic fit) to identify, score, and sequence high-impact AI use cases into an actionable roadmap
- Translate solution designs into implementation specs, gap analyses, and success measures that connect technology to measurable client outcomes and ROI
- Serve as a credible, client-facing advisor - leading working sessions, discovery interviews, and executive readouts with clinical, IT, and operational stakeholders
- Collaborate with end users to design and enhance systems
- Identify system optimization and enhancement opportunities
- Participate in implementation, upgrade, and enhancement projects
- Develop and maintain training and enablement materials
- Facilitate communication with stakeholders from requirements to implementation
- Build solid relationships with end users and business partners
- Design, develop and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI
- Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
- Evaluate emerging trends to inform solution design and strategic innovation
- Partner with governance and compliance teams to ensure AI-enabled workflows meet responsible AI and risk standards
Skills
- The AI Solution Lead - Senior Consultant will be able to demonstrate self-motivation, individual leadership, and team collaboration
- 5+ years of healthcare operations experience (clinical, revenue cycle, or administrative) with the ability to document and redesign workflows
- 3+ years of consulting or client-facing advisory experience, including leading working sessions and presenting to senior stakeholders
- 3+ years of experience in healthcare domain knowledge and system configuration
- 2+ years applying AI, automation, or analytics capabilities to solve business problems, including familiarity with current AI tooling and the ability to match capability to use case
- 2+ years demonstrating experience applying prioritization or scoring frameworks to sequence initiatives or use cases
- Hands-on experience with EHR-native AI (Epic, Oracle Health) and/or enterprise AI tools (Microsoft Copilot, Anthropic Claude)
- Experience with Oracle Health (Millennium) or Epic modules and solutions
- Experience building current-state/future-state process maps and business cases with defined value KPIs
- Familiarity with AI governance, responsible AI, and value-measurement/ROI tracking approaches
- Proficiency with MS Excel, Visio, PowerPoint, and SharePoint
Benefits
- Flexibility to work remotely from anywhere within the U.S.
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Development for other roles you may be interested in
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