Note: The job is a remote job and is open to candidates in USA. Melior is an AI transformation firm focused on helping mid-market companies adopt AI effectively. The AI Program Manager will lead client engagements, manage relationships, and drive the adoption of AI solutions tailored to improve organizational processes.
Responsibilities
- Sitting down (virtually) with clients to deeply understand their current work processes, identify pain points, and brainstorm ways AI could help
- Owning the executive relationship, running QBRs, reporting EBITDA and ROI impact, shaping AI policy and tool selection, and serving as the strategic partner to our client’s executive teams on their overall AI transformation roadmap
- Owning client retention and renewal, keeping clients engaged, demonstrating ongoing value, and ensuring the partnership continues to grow
- Scoping and prioritizing AI workflow and agent opportunities, then partnering with our engineering team to shape the builds and keep each one tied to a measurable business outcome
- Working alongside client teams to test, refine, and measure these solutions to ensure they genuinely improve their work
- Leading AI training and upskilling programs, from company-wide AI kickoffs and foundational syllabi to department-level sessions, 1-1 coaching with leadership, and ongoing office hours
- Driving change management and adoption, co-leading exec-sponsored AI kickoffs, building reinforcement strategies, and making sure new ways of working actually stick across the organization
- Documenting what you learn into straightforward playbooks and resources that we can reuse across future projects
- Helping us evolve our offerings and processes - as an early team member, your ideas and experiences will directly shape how we grow and the solutions we deliver
Skills
- Have spent 4+ years in client-facing roles — consulting, account management, agency services, or solutions — where you owned relationships, managed deliverables, and were accountable to demanding clients
- Experience in client services or agency organizations is a strong plus
- Are confident and thoughtful in conversations at all levels of an organization, able to quickly build trust and understand people's genuine needs
- You've run exec-level meetings and navigated multi-stakeholder relationships before
- Are genuinely excited about generative AI and have been actively finding ways to use AI to improve your work, whether through side projects, small automations, or prototypes at work
- Have a structured way of thinking about problems: you're great at framing messy questions, estimating the potential impact of solutions, and organizing your work clearly
- Have a track record of retaining and growing client relationships
- You understand that the real work starts after the contract is signed, and you take personal ownership over whether clients are getting value, staying engaged, and renewing
- Are organized and proactive—you're good at managing your own projects, deadlines, and client communications in a fast-paced, small-team environment
- Have led training, enablement, or change management programs before
- You know what it takes to shift how an organization actually works, not just what's on the slide deck
- Bonus points (but not required!) if you've coded your own apps via Claude Code or Codex, experimented with API calls and Python scripting, or built workflows in no-code platforms like Zapier, n8n, or Airtable
Benefits
- Equity in the company
- A clear pathway to grow into a leadership role
Company Overview