Note: The job is a remote job and is open to candidates in USA. MCI is one of the fastest-growing tech-enabled business services companies in the USA, focused on delivering Customer Experience (CX) and Business Process Outsourcing (BPO) solutions. They are seeking a strategic and customer-focused AI Product Manager to drive the development of AI-powered products and ensure these initiatives deliver measurable value to customers and stakeholders.
Responsibilities
- Define product vision and strategic direction for AI initiatives
- Develop and maintain AI product roadmaps
- Identify opportunities for AI-driven innovation
- Align product objectives with business goals
- Define product success metrics and KPIs
- Manage the end-to-end lifecycle of AI products
- Gather and prioritize product requirements
- Collaborate with engineering and AI teams
- Drive product development and release planning
- Ensure successful implementation and adoption
- Build strong relationships across the organization
- Facilitate collaboration between technical and business teams
- Gather customer feedback and business requirements
- Present recommendations to leadership stakeholders
- Manage competing priorities and expectations
- Monitor product effectiveness and identify opportunities for enhancement
- Analyze product performance and user adoption
- Track business outcomes and ROI
- Recommend enhancements and new capabilities
- Support continuous improvement initiatives
- Ensure AI products remain competitive, compliant, and responsible
- Evaluate emerging AI technologies and market trends
- Support governance and compliance initiatives
- Promote responsible AI practices
- Contribute to AI product strategy discussions
Skills
- Bachelor's Degree in Business, Technology, Engineering, Computer Science, or a related field
- Minimum 4 years of product management experience
- Experience managing technology, software, or digital products
- Strong understanding of Agile product development methodologies
- Experience developing product roadmaps and business cases
- Ability to translate technical concepts into business value
- Strong stakeholder management and communication skills
- Analytical mindset with strong problem-solving abilities
- Experience working with engineering and technical teams
- Strong organizational and project management skills
- Experience defining and measuring product success metrics
- Ability to manage multiple priorities in a fast-paced environment
- Experience with AI, machine learning, or automation products
- Product certifications such as CSPO or PSPO
- Experience working within SaaS environments
- Knowledge of AI governance and responsible AI frameworks
- Familiarity with analytics and reporting tools
- MBA or postgraduate business qualification
- Experience managing enterprise technology products
- Exposure to Generative AI initiatives
Company Overview