Note: The job is a remote job and is open to candidates in USA. GovCIO is hiring an AI Operations Manager to implement artificial intelligence and automation capabilities within IT operations. The role focuses on monitoring, incident response, predictive analytics, event correlation, ITSM integration, and improving system reliability through AI-driven insights.
Responsibilities
- Deploy AI-driven monitoring and operational intelligence solutions
- Develop automation for incident detection, response, and remediation
- Analyze operational data to identify patterns and predict failures
- Implement event correlation and anomaly detection
- Integrate AI tools with ITSM platforms
- Reduce alert fatigue through intelligent automation
- Build dashboards and operational analytics
- Improve system availability and performance through AI insights
Skills
- Bachelor's with 12+ years of infrastructure/cloud engineering experience (or commensurate experience)
- 5–10 years of hands-on experience in IT operations and cloud environments
- Proficiency with AIOps platforms for automating IT operations
- Strong understanding of machine learning concepts and their applications in IT
- Experience using observability tools such as Splunk, Datadog, Dynatrace, and New Relic
- Expertise in ServiceNow ITOM for IT operations management
- Advanced Python scripting skills for automation and data processing
- Proven ability in data analytics to drive operational insights
- Solid knowledge of cloud operations and best practices and automation frameworks
- Must have an active Secret clearance and be able to attain DEA suitability
- AI/ML certifications preferred
- Cloud certifications
- ITIL Foundation
- Splunk/Dynatrace certifications beneficial
Benefits
- This role is based in Arlington, VA, as a hybrid/remote position.
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