Note: The job is a remote job and is open to candidates in USA. CollegeVine is a company that deploys powerful AI agents in complex, regulated industries, starting in higher education. The AI Partner Success role involves being a strategic advisor and hands-on operator, ensuring university partners realize transformative value from AI by driving product adoption and uncovering new use cases.
Responsibilities
- Drive Partner Value & ROI: Ensure partners are seeing measurable impact from our platform. Build compelling ROI narratives, identify when value isn't being realized, and proactively address gaps
- Uncover New Use Cases: Conduct deep discovery into institutional processes, identify opportunities for AI across departments, and work with Forward Deployed Engineers to scope and deliver new solutions
- Build Trusted Advisor Relationships: Engage with C-level and departmental leaders across universities, becoming their go-to thought partner on AI strategy and digital transformation
- Drive Multi-Stakeholder Alignment: Navigate complex institutional environments, building consensus among diverse stakeholders and inspiring urgency for expanded adoption
- Collaborate Cross-Functionally: Partner with product, engineering, and operations teams to ensure successful delivery and surface partner feedback that shapes our roadmap
- Ensure Product Adoption & Health: Monitor usage patterns, troubleshoot issues quickly, and identify at-risk partners before problems escalate
- Provide Market Insight: Share customer feedback and industry trends with leadership and product teams to shape future strategy and innovation
Skills
- 6–10+ years of experience in management consulting, customer success, or strategic account management, with a track record of driving measurable outcomes for enterprise customers
- Deep consultative skills: proven ability to uncover institutional pain points and architect solutions that deliver real value
- Strong executive presence and communication skills, capable of engaging university leadership with credibility and influence
- Entrepreneurial and high agency mindset with the ability to thrive in fast-moving, high-growth environments
- Collaborative operator who partners seamlessly across teams and builds trust with internal and external stakeholders
- Experience in B2B SaaS, AI / ML Solutions, or Management Consulting. An interest in higher education is a plus
- Background in Customer Success, Solution Engineering, Management Consulting, or other consultative client-facing roles
- Ability to balance strategic thinking with strong execution, from C-suite conversations down to operational details
Company Overview
Company H1B Sponsorship