Note: The job is a remote job and is open to candidates in USA. Delta System & Software, Inc. is seeking an AI Automation Engineer to build and deploy intelligent workflows across its portfolio of companies. The role focuses on creating AI systems that automate operational processes, integrating business tools, enabling teams, and ensuring compliance with HIPAA, data privacy, and healthcare regulations.
Responsibilities
- Design and build custom AI automation workflows using Claude and related tools
- Create end-to-end systems that integrate AI with email, CRM, customer support platforms, forms, databases, and internal operations
- Develop intelligent agents and automations that handle patient intake, assignment workflows, email triage, form processing, and reporting
- Build monitoring systems and exception-handling workflows to catch failures before they impact operations
- Partner with operational leaders to map workflows, identify pain points, and prioritize automation opportunities
- Conduct interviews and working sessions with end users to understand their day-to-day challenges
- Translate complex, messy real-world processes into reliable, scalable AI systems
- Embed with teams during implementation to understand workflows firsthand and iterate based on feedback
- Train teams on new AI workflows and provide ongoing support for adoption
- Create documentation and runbooks for teams to manage and optimize their AI automations
- Monitor system performance and continuously improve automations based on usage and feedback
- Iterate on systems over time as business needs evolve
- Build safeguards and review layers into AI workflows, especially for sensitive or regulated operations
- Ensure all automations comply with HIPAA, data privacy, and healthcare regulations
- Implement proper access controls, audit trails, and approval workflows
- Document architecture, logic, and decision-making in AI systems for accountability and compliance
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