Note: The job is a remote job and is open to candidates in USA. LATRO is a multinational company focused on providing innovative solutions for the telecommunications and fintech industries. The AI Agent Engineer will design, build, and operate AI-enabled systems and automation workflows using Microsoft platforms to enhance LATRO's business and IT operations.
Responsibilities
- Design, build, deploy, and maintain AI-enabled systems, agents, and automation workflows that support LATRO’s business and IT operations in line with the company’s AI doctrine and policies
- Design, build, configure, and maintain AI agents and agent-enabled workflows using Microsoft platforms such as Copilot Studio, Microsoft Fabric, Dataverse, Azure AI Foundry, Power Platform, and related Microsoft services
- Develop scalable, production-ready solutions using approved Microsoft technologies, AI services, and internal data sources
- Write clean, maintainable, production-quality code to integrate AI capabilities, automate workflows, and support evolving business needs
- Support the development of enterprise AI solutions that use grounded enterprise data, workflow orchestration, and Microsoft-native integration patterns to solve practical business and IT use cases
- Monitor, test, troubleshoot, and improve deployed solutions to ensure reliability, performance, and business value
- Support new development, enhancements, bug fixes, and continuous improvement of AI and automation capabilities across the company
- Build and maintain automation, integrations, and digital solutions across the Microsoft ecosystem, including Microsoft 365, Power Platform, Microsoft Graph, and related services
- Support the automation of IT administration processes such as onboarding, offboarding, identity lifecycle, access requests, and operational reporting
- Monitor, diagnose, and optimize systems and workflows to improve performance, productivity, and user experience
- Develop useful dashboards, reports, and insights related to Microsoft 365, Copilot, and automation usage and adoption
- Train and support employees in the effective and secure use of Microsoft 365, Copilot, and automation-enabled tools and processes
- Implement security, access, audit, and governance controls for AI-enabled and automated solutions in line with LATRO standards and approved operating frameworks
- Support identity and access management, least privilege, approval controls, audit logging, and secure handling of enterprise data
- Ensure AI and automation solutions are deployed with human oversight, rollback readiness, and appropriate documentation
- Contribute to the implementation of information security policies, controls, procedures, and best practices aligned with Microsoft security and compliance capabilities
- Any other duties as assigned
Skills
- Strong inclination toward operating within a Microsoft 365-native organization is a must-have, with solid hands-on experience across Microsoft 365, Copilot Studio, Microsoft Fabric, Dataverse, Power Platform, Microsoft Entra ID, Microsoft Graph, Azure services, Azure AI Foundry, and related Microsoft automation, development, security, and governance capabilities
- Strong hands-on programming and engineering capability, with Python preferred for primary development, and required working knowledge of JavaScript, TypeScript, Node.js, Power Fx, C#/.NET, and scripting such as Bash or PowerShell
- Hands-on experience or strong working knowledge of Microsoft Copilot Studio, Microsoft Fabric, Dataverse, Azure AI Foundry, Power Platform, Microsoft Graph, and Microsoft 365 integration patterns for building agentic and automation-driven enterprise solutions
- Experience building, integrating, or supporting AI-enabled, Copilot, or automation-driven solutions for practical business use cases, including Retrieval-Augmented Generation (RAG), agentic orchestration, enterprise data grounding, and agent or workflow-based solution patterns
- Knowledge of software engineering fundamentals including version control, testing, debugging, deployment, evaluation, and continuous improvement
- Advanced scripting, workflow automation, API integration, and system integration capability across Microsoft and related enterprise platforms
- Solid understanding of relational data structures, databases, and data integration patterns, with the ability to support scalable and reliable enterprise solutions
- Solid knowledge of Microsoft security, compliance, and governance capabilities, including secure-by-design practices, access control, auditability, enterprise data protection, and IT administration best practices
- Strong sense of ownership, accountability, and self-motivation, with a bias towards action
- Solid knowledge of best practices in IT administration and system security
- Ability to prioritize a wide range of workloads with critical deadlines
- Strong analytical, diagnostic, and problem-solving skills
- Resilience and ability to persevere for the result
- Understanding of business processes and stakeholder relationship management
- Ability to sustain curiosity and remain a voracious learner
- Ability to work in a dynamic environment, supporting a globally dispersed team
- Excellent communication skills in English - both written and verbal
- Strong interpersonal skills and professional demeanor with a can-do attitude
- Strong leadership, organizational, and time management skills
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field
- At least 3–5 years of relevant experience in software engineering, IT/IS, automation, Microsoft platform engineering, or AI-enabled solution development
- Experience working with a diverse, globally distributed team
- Relevant Microsoft certifications in Microsoft 365, Power Platform, Azure, Security, or AI will be an advantage
Benefits
- Remote international role that can support GMT +5
- Amman, Jordan based candidates will be prioritized
Company Overview