Note: The job is a remote job and is open to candidates in USA. Cypress HCM is seeking an AEM Dynamic Technical Account Manager to support high-visibility customer engagements as a technical expert. The role assesses technical challenges, advises customers on AEM best practices and features, leads multiple engagements, and delivers webinars and thought leadership assets.
Responsibilities
- Effectively assess customers’ technical challenges, devise optimal solutions, and present options to customers
- Leverage hands-on technical and product skills plus digital marketing business acumen to solve technical obstacles
- Build trusted advisor relationships with customers, CSMs, TAMs, and product teams
- Lead multiple customer engagements simultaneously and take leadership during project discovery and delivery
- Collaborate with TAMs to deliver high-value engagements and develop/share best practices within the technical community
- Deliver customer-facing webinars and develop customer-facing thought leadership assets addressing common technical issues
Skills
- 3+ years of consulting experience with Assets & Sites
- 2+ years working with Adobe's Creative Cloud Solutions
- Deep understanding of the content lifecycle from concept and creation to activation and measurement
- Experience with Gen Studio for Performance Marketing and/or executing the content supply chain
- Experience with implementations leveraging Content Hub, Brand Portal, Dynamic Media, Edge Delivery Service, and Adobe I/O
- AEM Sites Architect Certification
- AEM Assets Architect Certification
- Ability to lead content authoring best practice and technical architecture discussions and provide implementation guidance
- Good presentation and interpersonal skills in English (verbal and written)
- Able to articulate business solutions to both technical and non-technical audiences
- Highly motivated, self-directed, and able to manage multiple customers and/or engagements
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