Note: The job is a remote job and is open to candidates in USA. VARITE is a global consulting and staffing services provider supporting Fortune 1000 companies and government agencies. The AEM Dynamic Technical Account Manager will advise customers on Adobe Experience Manager solutions, resolve technical challenges, deliver expert guidance, and lead multiple customer engagements while collaborating with technical, product, and account teams.
Responsibilities
- Work with customers at varying stages of solution maturity to solve targeted customer issues or challenges in short-term engagements
- Coach customers on AEM best practices and advise on new features
- Effectively assess a customer’s technical challenges, devise optimal solutions, and present the options to the customer
- Deliver customer-facing webinars where you serve as the AEM SME
- Proactively maintain the highest level of technical expertise by staying current with new AEM releases and functionality
- Be a recognized expert in Adobe Experience Manager
- Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
- Build trusted advisor relationships with our customers, CSMs, TAMs, and product teams
- Lead multiple customer engagements simultaneously
- Take leadership during project discovery and delivery, while collaborating with the TAM to delivery high-value engagements
- Participate within the ••• technical community to develop and share best practices and processes
Skills
- Work Authorization: Only USC or GC
- 3+ years of Consulting Experience with Assets & Sites
- 2+ years working with Adobe's Creative Cloud Solutions
- A deep understanding of the content life cycle, from concept and creation to activation and measurement
- Experience with Gen Studio for Performance Marketing and/or executing the content supply chain
- Experience with implementations leveraging Content Hub, Brand Portal, Dynamic Media, Edge Delivery Service, and Adobe I/O
- AEM Sites Architect Certification; AEM Assets Architect Certification
- Ability to lead content authoring best practice & technical architecture discussions and provide implementation guidance
- Experience developing customer-facing thought leadership assets that address common customer technical issues
- Good presentation and interpersonal skills both verbal and written in English
- Able to articulate business solutions to both technical and non-technical audiences
- Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
- Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
- Solid team player with strong ability to collaborate and provide effective feedback with colleagues
Benefits
- Health Insurance: Medical, dental, and vision coverage
- Retirement Plans: Participation in a company-sponsored retirement savings plan.
- Legal Service Plans: Offering access to attorneys for legal advice and representation.
- If this opportunity interests you, please respond by clicking on EasyApply. Know someone who would be perfect for this role? Refer to us and if they are hired, you could be eligible for our employee referral bonus!
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