Note: The job is a remote job and is open to candidates in USA. Discord is a multiplatform gaming and community platform with an advertising business supported by Ad Operations and Sales Analytics. The Advertising Operations Manager will scale campaign execution, provide technical customer support, analyze campaign performance, build automation and tooling, and collaborate with Sales, Product, Engineering, and other teams to improve advertising capabilities and business growth.
Responsibilities
- Ensuring ad campaigns are implemented and launched on time and to specification — including campaign parameters such as dates, targeting, tracking, impression/reach goals, geographies, and budget — working closely with Account Executives and Account Managers to align setups with client objectives
- Providing hands-on technical support to key customers and Ad Sales partners, and owning the processes and escalation path (in partnership with Engineering) for issues related to platform integration and use
- Partnering with Account Managers and technical teams to optimize campaign outcomes and maximize client ROI, including troubleshooting and A/B testing of messaging, creative, and targeting
- Synthesizing campaign performance insights for internal stakeholders and clients — performance, trends, ROI, and actionable recommendations
- Building and scaling automations and tooling (including AI/LLM-based workflows) that reduce manual effort and increase leverage across the team
- Serving as the operational engine for multiple revenue-driving functions across the Discord Business Organization
Skills
- 3–5+ years of experience in digital advertising, ad operations, or related roles
- Hands-on experience using AI tools (e.g., LLM-based workflows, scripting/automation) to drive measurable efficiency gains in a professional environment
- Comfort working with data and light scripting — SQL required; Python or similar strongly preferred — to build or maintain internal tooling and reporting pipelines
- Demonstrated knowledge of a broad variety of ad technologies, campaign operation methodologies, and ad tracking/measurement solutions
- Experience partnering with Engineering and/or Product on technical escalations, platform integrations, or API-level troubleshooting
- Successful track record working directly with clients — understanding needs and delivering value
- Strong analytical proficiency: ability to query and interpret data, generate insights, and make data-driven decisions
- Familiarity with market trends and KPIs such as viewability, brand safety, yield analysis, and audience extension
- Excellent communication and collaboration skills in a fast-changing, cross-functional environment
- Experience designing or building internal automation/tooling (bots, pipelines, dashboards) that scaled a team's operations
- Team player with a sense of humor, humility, curiosity, and empathy
Benefits
- Equity
- New York (remote) or San Francisco office work arrangement
Company Overview
Company H1B Sponsorship