Note: The job is a remote job and is open to candidates in USA. HCLTech provides technology services and is seeking an Administrator supporting Microsoft Windows, Microsoft Servers RDS, and touch services in healthcare environments. The role delivers onsite deskside and field support, resolves hardware and operating system incidents, performs device deployments and IMAC activities, and supports hardware and peripherals while maintaining clinical safety, security, and operational continuity.
Responsibilities
- Act as the primary onsite technical resolver for incidents escalated by the Service Desk
- Provide in person support for clinicians, nurses, researchers, and corporate staff
- Resolve hardware, OS, and peripheral issues that cannot be remediated remotely
- Troubleshoot and resolve: Laptop and desktop failures; Boot, OS, driver, and performance issues; Peripheral connectivity and malfunctions
- Ensure minimal downtime for users performing patient care or time critical activities
- Restore operational capability with speed and accuracy while maintaining safety
- Perform full IMAC lifecycle activities, including: New device deployments and refreshes; User onboarding and workstation setup; Physical moves and reconfigurations; Device replacements and upgrades
- Coordinate installations with user availability and site access constraints
- Configure devices as per standards, images, and security baselines
- Validate post deployment functionality before handover to the user
- Ensure old or replaced assets are returned, secured, or disposed of correctly
- Provide hands on support for: Laptops and desktops; Monitors (single/multi display); Printers (local and network); Docking stations, keyboards, mice, accessories
- Replace faulty components and coordinate warranty or vendor repairs where required
- Perform physical inspections to identify early hardware degradation risks
- Support clinical adjacent equipment where permitted under scope
- Ensure cleanliness, labeling, cabling discipline, and workstation safety
Skills
- Strong hands on experience with Windows desktops and laptops
- Strong hands on experience with common peripherals and printers
- Strong hands on experience with basic networking concepts
- Strong hands on experience with remote support coordination tools
- Familiarity with ITSM tools (preferably ServiceNow)
- High attention to detail and documentation discipline
- Ability to work independently onsite with accountability
- Strong communication and interpersonal skills
- Ability to function under pressure in clinical environments
- Strong sense of ownership and reliability
- Ability to lift and move IT equipment safely
- Willingness to travel within assigned field region
- Flexibility for after hours or emergency support when required
- Adherence to organizational security and safety policies
Company Overview
Company H1B Sponsorship