Note: The job is a remote job and is open to candidates in USA. GlobalPoint is hiring a temporary Administrative Support Specialist – Tool Support to support agent teams in a fast-paced, multi-site environment. The role manages system and tool access, provides first-level troubleshooting, coordinates issue resolution with technical teams, tracks tickets, and maintains accurate access records.
Responsibilities
- Set up and provision system/tool access for new agents before training and class start dates
- Provide first-level troubleshooting for basic tool and access issues
- Coordinate with IT and support teams to escalate and resolve technical issues
- Track open tickets and follow up until issues are fully resolved
- Deprovision tool access promptly when agents leave the team
- Maintain accurate access records across multiple classes, teams, and locations
- Communicate clearly with agents, trainers, managers, and technical support teams
- Manage multiple priorities and deadlines while maintaining accuracy
Skills
- Strong organizational and administrative skills
- Excellent written and verbal communication
- Ability to manage multiple workstreams and deadlines
- Comfortable working with different teams and following issues through resolution
- Basic technical aptitude and willingness to learn new tools and systems
- Experience with administrative support, IT support, or operations coordination is a plus
- Experience with ticketing systems, spreadsheets, or tracking tools is preferred
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship