Note: The job is a remote job and is open to candidates in USA. Confidential is seeking an Administrative Support Specialist to manage tool support operations for agent teams. The role provides tool provisioning and deprovisioning, basic troubleshooting, cross-functional issue coordination, access tracking, and stakeholder communication in a fast-paced, multi-site environment.
Responsibilities
- Tool Provisioning: Set up and grant tool access for new agents ahead of training/class start dates, ensuring all required systems are ready on day one
- Basic Troubleshooting: Field and triage tool-related issues; resolve straightforward problems directly and escalate more complex ones to the appropriate team
- Cross-Functional Liaison: Act as the go-between for agents and technical/support teams, following up on open tickets and keeping all parties updated until issues are resolved
- Deprovisioning: Promptly revoke tool access for agents who exit the team (attrition), ensuring compliance and security standards are met
- Tracking & Organization: Maintain accurate, up-to-date records of tool access status across multiple concurrent classes and sites
- Communication: Provide clear, timely updates to stakeholders (trainers, managers, IT/support teams, agents) on provisioning status and issue resolution
Skills
- Strong organizational skills; able to track and manage multiple concurrent workstreams across different sites/classes without errors
- Excellent written and verbal communication skills
- Comfortable working cross-functionally and following up with multiple teams to drive issues to resolution
- Basic technical aptitude — comfortable learning new tools/systems and performing first-level troubleshooting
- Ability to work efficiently and meet deadlines tied to class start/end dates
- Proficiency with ticketing systems, spreadsheets, or tracking tools a plus
- Prior experience in administrative support, IT support, or operations coordination preferred
Company Overview
Company H1B Sponsorship