Note: The job is a remote job and is open to candidates in USA. Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. The Administrative Support I will provide administrative support to all managers, including route monitoring, clerical duties, and assisting in driver training and onboarding.
Responsibilities
- Assemble and audit route paperwork for the next day
- Answer inbound phone calls
- Ability to handle customer issues
- Contact vendors on inbound damage or replacement orders
- Respond to email in a timely manner
- Address pending orders
- File paperwork
- Strong customer service skills required
- Act in a professional and an appropriate manner
- Assist in the processing of inbound delivery teams
- Monitor the delivery routes of the course of your shift
- Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
- Call customers to obtain their feedback regarding their delivery experience
- Assist in the completion of POD packets that are available at the warehouse
- Responsible for the closing reports on a nightly basis
- Works well without direct supervision, professional demeanor, strong communication and customer service skills
- Process daily working orders, respond to Logistics Coordinator their status
- Answer inbound phone calls from customers and delivery teams
- Print Pull Sheet and Mark Live Daily in warehouse
- Responsible for finding and submitting requested EPODs
- File all documents as needed
- Accountable and reliable
- Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
- Process and prepare freight for shipments/returns to vendors (RTVs)
- Assit with daily warehouse functions as needed
- Update inventory – daily/weekly/monthly as required
- Route monitor and remotely assist delivery and installation teams as needed
- Accurately update orders for billing as needed
- Answer inbound phone calls as needed
- Any other duties and responsibilities as assigned
Skills
- High school diploma or equivalent, post high school education a plus
- Proficient in Microsoft Office – Word, Excel, etc
- Strong written and verbal communication skills
- Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
- Must be able to work evenings and Saturdays
- Pass pre-employment background check
- Maintain professional and safe work environment
- Skills: customer service, detail oriented, organizational skills, time management, problem solving, accountable, dependable, documentation skills, analyzing data, professional phone skills, ability to resolve conflict, ability to listen, ability to multitask
- Prior customer service experience preferred
Company Overview