Note: The job is a remote job and is open to candidates in USA. EY is a globally connected professional services organization focused on building a better working world through assurance, consulting, tax, strategy, and transactions services. The Administrative Relationship Manager, Supervising Associate, develops and maintains relationships with Partners, Principals, Managing Directors, and Directors, while monitoring service performance and addressing administrative support needs. The role also improves administrative processes, resolves issues, gathers feedback, and collaborates with nearshore and onshore management to enhance service delivery.
Responsibilities
- Build and maintain strong relationships with 450 plus PPMDDs to develop a thorough understanding of their administrative support needs
- Maintain a professional relationship with the local management to foster trust, collaboration, and a partnership mentality
- Act as the main point of contact with PPMDDs
- Identify, track and proactively address potential quality issues or exposures to risk
- Assist with challenging or out of scope PPMDDs requests or issue escalations as needed
- Develop and implement strategies to improve administrative processes and enhance efficiency across the organization
- Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions
- Resolve administrative issues and conflicts in a timely and professional manner
- Assist in the planning and execution of projects and initiatives that require administrative support
- Conduct PPMDD outreach to obtain feedback on administrative support experience
- Maintain open lines of communication for feedback, updates, and problem-solving. This includes establishing daily check-ins and being available to address any concerns
- Working with near-shore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation
- Creates a knowledge transfer culture within the team
Skills
- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
- Proven work experience as an Administrative Relationship Manager, Administrative Manager, Client Relationship Manager, Stakeholder Manager or relevant role
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
- Experience delivering client-focused solutions to customer needs
- Excellent listening, negotiation, problem solving and presentation abilities
- Strong verbal and written communication skills
- Attention to detail and strong organizational skills are essential
- Project management experience
- Ability to manage multiple tasks in a fast-paced environment
- Bachelor's degree in related discipline, or equivalent work experience
- 6-8 years relevant experience
- Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data
Benefits
- Medical and dental coverage
- Pension and 401(k) plans
- A wide range of paid time off options
- Hybrid work model
- Flexible vacation policy
- EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care leave
- Other leaves of absence when needed to support physical, financial, and emotional well-being
Company Overview
Company H1B Sponsorship