Note: The job is a remote job and is open to candidates in USA. 4imprint provides personalized promotional products to businesses and organizations while emphasizing remarkable service. The Accounts Resolution Associate supports daily accounting collections activities, resolves customer account issues, maintains account records and procedures, and assists internal and external customers.
Responsibilities
- Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility
- Perform daily collections responsibilities including but not limited to contacting customers regarding late or declined payments, evaluating payment terms, reviewing purchase orders, processing bankruptcies and placements with outside collection agencies
- Perform account update and consolidations as needed
- Create, document and maintain all applicable job procedures
- Assist internal and external customers with general questions
- Back up to the credit, accounts receivable and intern teams
- Maintain a current understanding of trends and updates in your role
- Participate in training classes and actively seek professional development
Skills
- Friendly, tactful, and professional in your communications on the phone and in e-mail
- A self-starter who takes the initiative to solve problems and follow up with both internal and external customers
- A multi-tasker who is ready to act in any situation
- Extremely organized and focused on the details that matter
- Able to demonstrate strong computer skills with working knowledge of databases, spreadsheets and MS Office Suite
- Someone who enjoys change and trying new things
- High school diploma or equivalent
- 0-1 years of experience in accounting-related functions or a similar field
- Proficient in Outlook, Excel, Teams, and Word
- Please refer to the physical requirements form for details on the physical requirements of this role
- Regular and predictable attendance
- Ability to effectively communicate with others (verbally and in writing)
- Ability to enter data
- Work could be performed remotely (in WI only at this time) and at 4imprint, Oshkosh offices
- H-1B or other work authorization visa sponsorship is not offered for this position
- Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term
- Associate's degree in accounting or related field a plus
Benefits
- After a period of in-person training and time working onsite with your team, this role has the option to work remotely (in WI only at this time). In general, this timeframe tends to be 3-4 months. Note that there will be situations when someone may choose or be asked to return onsite which would be coordinated and scheduled in advance.
- Participate in training classes and actively seek professional development.
Company Overview