Note: The job is a remote job and is open to candidates in USA. Staples is a business-to-business company whose finance team partners across the organization to drive results and provide financial expertise. The Accounts Receivable Analyst will manage a specialized portfolio, resolve complex account and billing issues, improve cash collection, and collaborate across teams to reduce risk and maintain positive customer relationships.
Responsibilities
- Collect cash against open accounts receivable and maintain consistent customer follow-up through payment resolution
- Research account issues, reconcile payment remittances, and resolve billing and accounts receivable discrepancies promptly
- Minimize bad-debt write-offs and maximize cash receipts while balancing the needs of internal and external customers
- Complete collection activities, on-account cash research, escalations, and credit reviews within established service-level expectations
- Understand customer ordering platforms and how billing integrates with those systems to identify and resolve root causes
- Identify, propose, and implement process improvements, including streamlined workflows and automation opportunities
- Create standard operating procedures for high-effort or complex customer accounts
- Plan and organize work to achieve service-level agreements, team goals, and department objectives
- Lead customer conference calls and collaborate with Billing, Sales, Customer Service, Finance, Customer Setup, and Contract Gateway teams to resolve issues and past-due balances
- Prepare ad hoc reports, statements, reconciliation summaries, and clear presentations for customers and internal leaders
- Negotiate payment plans or settlements for significantly past-due balances within established guidelines
- Communicate professionally with customer Accounts Payable supervisors, managers, and directors while serving as a trusted partner in issue resolution
Skills
- Strong attention to detail and a high degree of accuracy in account review, data entry, and reconciliation
- Analytical and problem-solving skills, with the ability to identify trends, investigate discrepancies, and perform root-cause analysis
- Customer-focused communication skills and confidence working with internal partners and external customers at multiple levels
- Strong organization and prioritization skills, with the ability to manage multiple deadlines in a fast-paced environment
- A proactive, resourceful approach and eagerness to learn new systems, processes, and collection methods
- Ability to work independently within established procedures and recognize when non-standard issues require escalation
- 2+ years of related experience in accounts receivable, accounting, finance operations, or a similar support role
- Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and filters
- Experience using or learning ERP or accounting systems such as Oracle, SAP, or NetSuite
- Ability to analyze data sets, identify patterns, and draw conclusions based on financial trends
- Demonstrated ability to follow established processes accurately and communicate clearly in writing and verbally
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- Experience with collection software such as Webcollect or GetPaid
- Familiarity with accounts receivable aging, cash application, account reconciliation, and related best practices
- Knowledge of multiple customer billing and invoicing methods
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days)
- Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts
- Company Match 401(k)
- Physical and Mental Health Wellness programs
- Remote work
Company Overview
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