Note: The job is a remote job and is open to candidates in USA. Pitney Bowes is hiring an Account Support Associate to resolve complex client billing issues across its entities. The role works with clients, sales, and other departments to troubleshoot issues, prevent repeat problems, collect on accounts when appropriate, and recommend services or products that meet customer needs.
Responsibilities
- Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat
- Collaborate with other departments to solve client issues
- Find root cause to prevent repeat issues
- Collect on accounts where appropriate
- Help drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriate
Skills
- Are passionate about client success
- Enjoy collaborating with others
- Strive to exceed expectations
- Move boldly in the quest for superior and best in market solutions
- Have a high-level of ethics and commitment as well as being a self-starter
- Passionate about client success and see opportunities where others see challenges
- A forward thinker who acts with purposefulness and speed and is committed to championing new ideas, strategies or concepts, to ensure teams succeed
- Strong analytical and organizational skills
- Highly organized with ability to multitask and manage change
- Demonstrated ability to manage your workday with little guidance
- Strong verbal and written communication skills for discussing topics with clients with great attention to detail
- Active listening skills to determine customer needs and a best course of action
- Ability to be patient and friendly with all types of customers
- Flexibility and adaptability to work in a fast-paced environment
- Familiarity with computers and telephone etiquette
- Ability to troubleshoot issues and provide clear and concise directions to customers
- High School diploma or equivalent
Benefits
- Fully remote position
- Opportunity to grow and develop your career
- Inclusive environment that encourages diverse perspectives and ideas
- Challenging and unique opportunities to contribute to the success of a transforming organization
- Comprehensive benefits globally
Company Overview
Company H1B Sponsorship