Note: The job is a remote job and is open to candidates in USA. Mixte Communications is a community-driven communications agency focused on justice, health, and freedom. The Account Supervisor serves as a strategic leader for client accounts and internal teams, overseeing relationships, budgets, staffing, project delivery, creative communications work, and business development.
Responsibilities
- Work closely and act as a strategic thought partner with the Principal on 3-5 client accounts, including drafting strategies and Momentum Models
- In addition to working closely with a Principal on key accounts, lead a portfolio of 3-5 client accounts and develop trusting, long-term relationships with clients who renew contracts year over year
- Ensure Mixte’s billing fits within the clients’ approved budgets
- Allocate appropriate team member tasks with assigned hours for each client Scope of Work and maintain each clients’ cumulatively staff hours under 5% of their respective budget
- Facilitate collaboration and identify creative solutions to bring a project to completion
- Prioritize which tasks across public relations, digital community building and strategic communications are most important based on their size, scope and timeliness while keeping long-term milestones in sight
- Determine which team member is best suited for which task and think ahead of project needs to ensure staff have the capacity to complete a project to the best of their ability
- Use your emotional intelligence to foresee and respond to client concerns before they materialize into something bigger
- Help develop solutions for necessary processes, noticeable trends, company-wide systems, and shared client and team needs
- Schedule, lead and document meetings with creative teams and clients, tracking project progress against goals, objectives and timelines
- Develop and manage complex project timelines, workloads and deliverables for the Principal to ensure projects are delivered on time and on-brief
- Collaborate with strategists to develop stellar work for clients by pushing the creative envelope, hitting high quality standards and ensuring creative moves the needle on social justice issues
- Review and assess incoming requests and briefs, and request additional information as needed
- Oversee the development of communications deliverables that align with client plans, including over all client strategy leading into campaign briefs, messaging frameworks, audience personas, creative assets and all forms of written content
- Cultivate and earn new business for the company by developing proposals and reaching outreach goals
Skills
- Must currently reside in either San Diego or Atlanta metropolitan areas; relocation is not being considered for this role
- You have high levels of emotional intelligence and love building long-term relationships
- You have recently worked in an agency setting and want to work within an agency that doesn't sacrifice its values to win clients
- You call out injustice and fearlessly lead conversations about inequity with clients
- Your experience working for other employers has allowed you to crystallize exactly what you're looking for in your next career move
- You're excited by — and have experience in — a 100% remote working environment
- You're not afraid of giving or receiving direct feedback and challenging ideas — with a client, a colleague or a decision-maker
- Exceptional decision-making, organizational skills, attention to detail and a strong sense of urgency and follow-through
- At least 6 years of experience in a communications or marketing agency - this is non negotiable
- At least 4 years of proven supervisory experience managing 4-6 mid level professionals
- Exceptional communication and public speaking skills
- A demonstrated commitment to equity, cultural humility and learning
- Experience in Asana, Slack and Google Workspace preferred
Benefits
- A four-day work week
- A paid winter break between Dec 25 and New Years
- A fully remote working environment
Company Overview