[Remote] Account Resolution Specialist/ Collections

Note: The job is a remote job and is open to candidates in USA. American Coradius International is a financial services company that supports banking clients with customer account servicing and collections. The Account Resolution/Collections Specialist contacts customers regarding delinquent accounts, negotiates payment arrangements, documents account activity, and monitors accounts to mitigate losses. Responsibilities • Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances • Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account • Utilizes all available skip tracing tools to establish contact with customers to arrange payment • Review and monitor customer accounts daily to mitigate losses • Take action on accounts needing additional attention under manager approval • Ensure all company policies, procedures, and laws applicable to the position are maintained • ALL employees are required to be on camera while working from a remote environment • Other duties as required Skills • This is a remote position; however, candidates must reside in **New York or Texas**and be within reasonable travel distance of one of our office locations • Occasional travel to the office may be required based on business needs • **MUST work on camera In this remote environment** • **Collections Experience:** Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace • **Communication:** Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with customers over the phone • **Multitasking:** Ability to navigate and utilize multiple computer systems simultaneously while working with dual monitors • **Problem Solving:** Strong critical-thinking and problem-solving skills, with the ability to resolve issues efficiently in a fast-paced environment • **Attendance & Reliability:** Maintain reliable and consistent attendance, arrive punctually for all scheduled shifts, and comply with established attendance and call-off procedures • * High School Diploma required • * At least**2** years call center/ customer service experience required • * Proven ability to multi-task and work in a demanding environment • * Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections • * Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar • * Active listening skills and an ability to influence others • * Proficient computer skills using Zoom, Microsoft Word and Excel • * Ability to embrace a team environment and a culture of continuous improvement • * MUST have a smart phone with the ability to download applications for remote work purposes • * Sedentary position requires sitting 80% of the time • * ALL employees are required to be on camera while working from a remote environment • * Dual hand dexterity / repetitive use of hands 80% of the time (typing on computer and dialing phone) • * Ability to speak proper English grammar and use proper telephone etiquette • * Ability to hear; Typical noise level for work environment (moderate noise) • * Simple/light grasping required of both hands 80% of the time • * Close vision required (clear vision on 15 inch or larger computer monitors) • * **1 NIGHT shifts per WEEK until 8:00PM EST/ 7:00PM CST (Mon or Tues)** • * **1 NIGHT shifts per WEEK 6:00PM EST/ 5:00PM CST (Weds or Thurs)** • * **1 FRIDAY NIGHT shifts per MONTH until 5:00PM EST/ 4:00 PM CST** • * **1 FRIDAY NIGHT shifts per MONTH until 6:00PM EST/ 5:00PM CST** • **Employees must work a minimum of 4 hours per shift, cannot work more than 10 hours per shift and must work a minimum of 5 days per week (Monday-Friday).** **Employees cannot schedule a split shift.** Benefits • Unlimited financial growth through monthly bonuses • Growth opportunities—we are always looking for future leaders • Great schedules—NO weekends, NO late nights. A healthy work-life balance • Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options • Generous paid vacation time, paid personal/sick time • 401K with employer match • Paid holidays • This is a remote position Company Overview • American Coradius International is a full service financial service agency representing banks and finance companies on a national level. It was founded in 1989, and is headquartered in Amherst, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http://www.americancoradiusinternational.com/.