Note: The job is a remote job and is open to candidates in USA. AO Globe Life provides supplemental benefit solutions to working families through partnerships with labor unions, credit unions, and veterans’ organizations. The Remote Customer Service Account Representative will conduct scheduled virtual consultations, explain benefit options, assist with applications and onboarding, maintain documentation, and participate in training and team development.
Responsibilities
- Conduct scheduled virtual consultations with clients via Zoom
- Listen to client needs and guide them through available benefit options
- Clearly explain coverage details and answer questions with professionalism
- Assist clients through the application and onboarding process
- Maintain accurate documentation and follow-up communication
- Participate in team meetings, training sessions, and professional development programs
- Collaborate with peers and mentors to continually improve service and performance
Skills
- Strong communication and interpersonal skills
- Comfortable presenting information during virtual meetings
- Organized and self-motivated while working in a remote environment
- Able to use video conferencing platforms and digital tools confidently
- Passion for helping individuals and families understand important financial protection options
- Authorized to work in the United States
- Access to a Windows-based laptop or PC with webcam and reliable internet connection
Benefits
- Fully remote work environment; work from anywhere in the United States with the flexibility of a virtual role.
- Flexible scheduling that supports productivity and work–life balance.
- Pre-scheduled client consultations; no cold outreach required.
- Structured onboarding, mentorship, and assistance with licensing requirements.
- Consistent weekly pay via direct deposit with additional performance-based incentives.
- Monthly and quarterly performance recognition, leadership pathways, and career growth opportunities.
- Supportive team culture focused on professional development, accountability, and shared success.
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