Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring an Account Operations Coordinator to support policy-service accounts in a fully remote, full-time role. The coordinator will organize service requests, verify account details, and manage operational handoffs among agencies, carriers, and policyholders.
Responsibilities
- Coordinate account setup across policy service queues
- Track agent requests through internal workflow tools
- Verify premium records before customer-facing updates
- Route complex account issues to appropriate specialists
- Maintain accurate notes for policyholder interactions
Skills
- Demonstrate experience coordinating account or service operations
- Navigate spreadsheets and web-based business platforms
- Interpret policy details, premiums, and renewal timelines
- Prioritize incoming requests in a remote setting
- Communicate clearly with agencies, carriers, and policyholders
- Apply sound judgment when handling account discrepancies
Benefits
- Work remotely from anywhere within Washington.
- Receive structured onboarding for account operations.
- Access scheduling flexibility and supportive team collaboration.
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