Note: The job is a remote job and is open to candidates in USA. Eleos Health is on a mission to enhance behavioral care through data and personalization. They are seeking an Account Manager to manage and grow customer relationships, driving revenue growth by selling new products and features while ensuring customer success and account health.
Responsibilities
- Manage and grow a book with significant ARR expansion responsibility
- Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
- Drive customer retention, adoption, and long-term account health
- Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences
- Sell new products, modules, and features aligned to customer needs and outcomes
- Manage expansion opportunities through the full sales cycle and meet or exceed growth targets
- Net Revenue Retention (NRR) and expansion quota ownership
- Own renewals end-to-end, including contract discussions and pricing conversations
- Develop account plans aligned to customer goals and Eleos growth objectives
Skills
- 5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment
- Proven track record of expanding revenue within an existing customer base
- Strong consultative selling and discovery skills
- Ability to manage a pipeline and accurately forecast expansion revenue
- Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures
- Excellent communication, presentation, and relationship-building skills
- Comfort working in a fast-paced work environment
- Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting
- Comfort analyzing usage data and outcomes to inform expansion and retention strategy
- Experience in digital health, health tech, or healthcare SaaS
- Familiarity working in a healthcare vertical
- Understanding of healthcare workflows or regulated environments
Benefits
- Wide and generous health benefits
- Significant equity
- 401(k) plans matched to 4%
- Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
- Fully remote work environment
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
Company Overview