Note: The job is a remote job and is open to candidates in USA. FreeWill is a social-good startup that provides fundraising products to nonprofit organizations. The Account Manager will manage renewals and upsells, build strong nonprofit partner relationships, identify opportunities to expand partnerships, and communicate partner needs internally while improving scalable processes.
Responsibilities
- Ensure nonprofit organizations want to continue working with us term over term ( annual subscriptions)
- Identify opportunities to expand partnerships to include other FreeWill fundraising tools and add value to partnerships
- Create warm, dynamic relationships with our partners and ensure they feel cared for
- Identify challenges internally and externally and proactively address problems
- Ensure tactics and processes are scalable as our team and partnerships grow
- Understand and communicate partner needs to the team internally
- Lead renewal and upsell meetings and other communications with partners while prioritizing partner goals
- Build strong relationships internally with Partner Success Strategists to understand partner journey up to point of renewal
- Creatively make and pitch renewal and expansion plans based on individual partner needs, owning each deal well ahead of key deadlines and getting ahead of problems before they surface
- Work across the company to represent nonprofit partner needs and help shape how FreeWill builds and delivers value
- Communicate with partners about new FreeWill developments and proactively offer value
- Follow and continuously improve our renewals and upsells project management system, keeping CRM records accurate to support reliable scheduling and forecasting
- Surface feedback, latest customer success techniques and trends to the broader team
Skills
- • Superior written and verbal communication skills and fine-tuned attention to detail
- • Strong organizational skills and comfort working precisely within CRM and sales tools
- • Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise, with a strong bias toward follow-through
- • Strong decision-making skills paired with a collaborative mindset, balancing autonomous action with timely team alignment
- • Comfortable operating with ambiguity and navigating nuances to make sound decisions
- • Embodies FreeWill's values of focus, joy, kindness, and courage in day-to-day work
- Work from Anywhere in the US (except CO, AL, or LA)
- All applicants will need to have work authorization in their respective country
- • 2+ years experience working on a SaaS customer success team, managing clients, and handling negotiations and/or in the nonprofit fundraising space is strongly preferred
Benefits
- Work from Anywhere in the US (except CO, AL, or LA)
- Work from home
- Flexible Paid Time Off policy. We trust staff to manage their own schedules and take the time off you need to be your best, as long as your work is on track. We recommend staff take a minimum of three weeks annually
- Flexible hours
- Commuter benefits
- Company stock options
- 401k
- Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
- Short-term and long-term disability insurance
- Life and AD&D insurance
- Free One Medical membership
- Paid parental leave for all parents
- Regular (virtual) team events
- $250 monthly co-working budget which can be used for local co-working spaces and your home wifi bill
- $300 annual budget to outfit your home office or cover utility bills
- $1,000 referral bonuses for growing our FreeWill community
- $800 annual professional development budget
- Claude (AI Assistant) company/team account
Company Overview