Note: The job is a remote job and is open to candidates in USA. Eventus is a leading global provider of multi-asset class trade surveillance and market risk solutions through its Validus platform. The Account Manager will manage a diverse client book, drive revenue growth through upsells and cross-sells, retain revenue through renewals, and coordinate cross-functional efforts to resolve client issues and deliver business value.
Responsibilities
- Directly responsible for managing a designated book of business consisting of a diverse cross-section of clients
- Develop Account Plans (consisting of Org charts, SWOT analysis and quarterly goals) for Tier 1 and Tier 2 clients ( \*client tiers determined by revenue as well as growth and expansion potential)
- Strategically map out clients, establishing and strengthening relationships with decision-makers, end users, advocates and potential blockers; identify new groups/desks/individuals for potential footprint expansion
- Set up Executive Business Reviews to ensure Eventus and the client are in lockstep as it relates to the client’s short term and long term goals, as well as demonstrate value-added service Eventus provides to the client
- Raise awareness pertaining to changes/updates to the Eventus Product Roadmap
- Closely monitor upcoming renewals
- Establish preferred engagement model with clients; set up touchpoints to ensure health of the client is in a positive state
- Where clients are not in a positive state, immediately develop action plan for getting client back on a path towards success; coordinate with the relevant internal departments within Eventus (ie CX, Product, Engineering, Executive Leadership, etc)
- Log client outreach in CRM
- Foster a culture of solving the firm’s problems and driving towards business value
- Work in conjunction with the CX team, serving as an additional escalation point should the need arise; Reports customer feedback
- Coordinates with other CX teams members from Regulatory Affairs, Implementation and Product Own end to end client commercial requests and consistently track and update progress
Skills
- Experience with navigating complex organizations and a successful track record of achieving and surpassing revenue targets
- Minimum of 5 years of experience as a quota bearing sales or account management professional
- Bachelor's degree in Computer Science or relevant field
- Strong communication and interpersonal skills
- Strong problem solving and listening skills
- B2B experience is highly desirable
- Capital Markets / Trading experience a plus but not required
Benefits
- Stock Options
- Health, Dental, Vision & Disability Coverages
- Unlimited PTO + flexibility to enjoy it
- Remote work arrangement
Company Overview