Note: The job is a remote job and is open to candidates in USA. Carlsmed is dedicated to improving healthcare outcomes for spine surgery through their aprevo® personalized surgery platform. The Account Manager will support sales growth by onboarding and servicing surgeons' clinics, ensuring integration of technology and enhancing customer satisfaction within the assigned territory.
Responsibilities
- Support surgeon acquisition and adoption by training and onboarding new clinics, ensuring seamless integration of the aprevo technology platform into each surgeon’s clinic, accelerating completion of initial 5 case CORE series
- Develop and maintain strong relationships with healthcare providers and clinic staff, including schedulers, office managers, and physician assistants
- Ensure timely collection of all required imaging and pre-surgical patient information to support surgery scheduling
- Maintain aprevo Certified Provider (aCP) user base while increasing aprevo utilization, and drive deeper penetration in approved accounts by developing new surgeon leads
- Partner with sales directors and marketing to drive awareness by leading program marketing efforts with established and prospective accounts, including implementation of Personalized Spine Program education and outreach initiatives
- Communicate timely information to the AVP, SD, Marketing, and other stakeholders regarding field sales activities, events, changes, and trends to maximize sales, revenue, and marketing opportunities
- Develop and maintain aprevo procedure and product clinical acumen, including ability to present aprevo clinical study data to current and prospective customers
- Update and maintain the CRM system daily, and all required weekly/quarterly activity reporting
- Meet clinic and hospital regulations and requirements while performing responsibilities
Skills
- Bachelor's degree preferred, or equivalent combination of education, training, and experience
- 3+ years of experience in medical devices, surgical, imaging, or a related field
- 1–3 years of spine experience and familiarity with medical devices sales strongly preferred
- Proven ability to manage a large territory and willingness to travel up to 60%
- Demonstrated success in customer relationship management
- Strong problem-solving skills and ability to collaborate effectively within a team
Benefits
- Eligible employees may participate in incentive compensation programs
- Receive a comprehensive benefits package
- 100% employer-paid medical, dental, and vision insurance premiums
- A 401(k) plan with employer matching
- Unlimited paid time off (PTO)
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