Note: The job is a remote job and is open to candidates in USA. LINQ is seeking an Account Manager to lead client relationships and ensure the retention, growth, profitability, and satisfaction of high-profile accounts. The role provides white-glove customer service, manages account health and client needs, and collaborates across departments to drive strong account performance.
Responsibilities
- Serve as the primary contact point for a portfolio of clients, ensuring that clients’ requests and inquiries are addressed in a timely and effective manner
- Negotiate agreements with clients to maximize value for LINQ
- Review client’s monthly invoices for accuracy
- Develop strong professional relationships with clients, stakeholders, leadership and team
- Monitor client account health on a regular and consistent basis
- Collaborate with multiple departments to ensure clients’ needs and expectations are met and exceeded
- Run ad-hoc reports per client requests
- Educate clients about new services and features
- Drive strong KPI performance by documenting interactions, achieving a successful NPS score, and ensuring high retention rates
- Assist the Account Success Manager with onboarding tasks
- Other duties as assigned
Skills
- • Bachelor's degree in Business Management preferred or equivalent experience
- • 1 year of experience in a client service, account management or related position
- • Professional individual with ability to perform independently as well as part of a team
- • Willingness to learn new systems and applications
- • Must have excellent communication skills both written and verbal
- • Strong negotiation skills - able to develop solutions to meet both the need of the client and LINQ
- • Able to proactively identify areas of improvement and act appropriately with a sense of urgency
- • Ability to multi-task, work with multiple team members and manage deadlines
- • High quality organizational skills; strong attention to detail
- • Familiarity with CRM or Salesforce
- • Reliable and self-accountable in performing job-related tasks, finishing assigned projects and meeting deadlines
- • You have an entrepreneurial spirit and the ability to take initiative
- • A robust internet connection is required for team and client calls
- • Ability to travel up to 20% for conferences, client meetings and events
Benefits
- Pittsburgh-Hybrid Remote (Employees in the Pittsburgh area are required to work at least three days each week in person with two remote days)
- Fully Remote-For experienced, well qualified candidates outside the Pittsburgh area.
- In addition to base pay, following onboarding period, position is eligible for an incentive plan paid at company discretion.
Company Overview