Note: The job is a remote job and is open to candidates in USA. Signal Vine is a leading higher education AI messaging platform seeking an Account Manager to join their Customer Success team. The role involves managing customer relationships, driving account strategy, and ensuring customer satisfaction for a portfolio of clients in the Higher Education sector.
Responsibilities
- Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
- Renew and expand customer contracts, meeting and exceeding personal and team quotas
- Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability
- Advise customers on best practices for designing, implementing, and scaling their campaigns
- Resolve customer issues, alone and through collaboration with other teams
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk
- Contribute to the team culture of excellence
- Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution
Skills
- Bachelor's degree from an accredited, four-year institution
- At least 2-3 years of experience in Account Management or Customer Success
- Experience managing a portfolio of clients including high profile customers, preferably colleges and universities
- Experience in a SaaS startup environment
- Ability to manage multiple priorities while maintaining strict attention to details
- Excellent written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations
Benefits
- Competitive salary with individual commission structure
- Medical (employer paid), dental, and vision insurance plans
- 401(k) plan with company match
- Generous paid time-off and holiday schedule with additional floating holidays
- Casual office attire and pet-friendly office
Company Overview