Note: The job is a remote job and is open to candidates in USA. Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions. The Account Manager, Provider owns assigned provider customer relationships, customer satisfaction, retention risk, and value realization while partnering with Service Delivery to align performance outcomes with customer expectations.
Responsibilities
- Serve as the primary point of contact for assigned provider accounts
- Own customer satisfaction, retention risk identification, and issue communication
- Translate operational performance into clear, customer-facing narratives
- Lead account planning focused on value realization and renewal readiness
- Collect, document, and triage Voice of Customer (VOC) feedback
- Manage customer-facing escalations and coordinate internal response
- Drive adoption of Datavant workflows, digital tools, and standard offerings
- Maintain accurate account documentation, health indicators, and risk flags
Skills
- Bachelor's degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
- 3–5 years experience in account management, customer success, or healthcare services
- Strong communication and relationship management skills
- Ability to interpret performance data and explain outcomes to customers
- Comfort operating in a fast-paced, matrixed organization
- Ability to travel up to 75% of the time for client meetings (coverage area to be determined later)
- Familiarity with HIPAA-regulated environments preferred
Benefits
- Hybrid work arrangement
Company Overview