Note: The job is a remote job and is open to candidates in USA. One Inc provides insurers with a digital payments platform for premiums and claims payments. The Senior Software Implementation Consultant acts as a customer advocate and technical expert, leading the configuration, testing, troubleshooting, and delivery of solutions for new and existing customers. The role gathers requirements, coordinates with stakeholders and technical teams, and supports scalable implementations.
Responsibilities
- True SME and trusted advisor for customer regarding One Inc systems and offering for internal and external stakeholders
- Leader and mentor within team, offering best practices and process improvements
- Work well with customer. Accountable for the more technical components of the end-to-end implementation process
- Own requirements gathering activities by coordinating and running face-to-face and web-conferencing interviews
- Configure, test, and validate payment platform features
- Document requirements, nuances, and solution to be implemented
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Proactively communicate and collaborate with external and internal stakeholders at all levels to analyze needs and business requirements
- Produce the following artifacts as needed: + Functional Requirements + Use Cases + UI Prototypes
- Successfully engage in multiple initiatives simultaneously – ability to work in many internal and external projects and effectively prioritize workload
- Work independently with stakeholders to define concepts, review specifications, solicit feedback, gather requirements, and obtain approval for specifications
- Work in tandem with the project manager to coordinate deliverables and communicate updates
- Work with developers and QA to understand and coordinate technical requirements and design
- Complete high-level testing to ensure solution is functioning per requirements
- Create and update documentation and working to drive improvements in process for the implementation of existing products
Skills
- 3-5 Years in Software Implementation Consultant role with One Inc or similar
- Understanding of Payments technology and workflows
- Customer-facing, software implementation experience is required
- Self-starter with a proactive approach to problem-solving and ability to perpetuate knowledge into process and procedure
- Technical aptitude and eagerness to learn the solutions in significant depth to meet our customers' business requirements and standardize for organizational benefit
- Familiar with Agile and Waterfall methodologies
- Excellent verbal and written, communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
- Abstract thinking, critical thinking, & problem-solving capabilities
- Ability to explain technical concepts to non-technical individuals as well as influence, compromise, and negotiate to solve true customer needs
- Detail oriented
- Excellent project prioritizing skills
- Self-learning, motivated, focused
- The ability to quickly learn new concepts and products
- Bachelor's Degree in Business, Computer Science, MIS or equivalent experience is required
- 4+ years of recent Business Analyst experience in a SAAS environment is required
- Experience gathering, creating and managing requirements is required
- Experience building UI mockups & wire framing mockups is required
- Experience working on third party integrations, REST APIs
- Experience working with complex projects with multiple tasks and subtasks
- Insurance industry experience is highly desired, including policy management and digital payment
- AGILE Development & SCRUM methodology experience is preferred
- Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- A commitment to a solid work/life balance
- A policy of promoting from within whenever possible
- US Remote work arrangement
Company Overview