Note: The job is a remote job and is open to candidates in USA. Guardant Health is a precision oncology company providing blood and tissue tests, real-world data, and AI analytics to support cancer care. The Account Manager will provide customer-facing field service, manage client accounts, support sample collection and customer orders, develop customer relationships, and collaborate with sales and cross-functional teams to meet company objectives.
Responsibilities
- Assist in operationalizing HCP requests and sample collection for Guardant Health tests in current clients
- Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
- Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
- Work to ensure timely sample acquisition
- Collaborate and coordinate with all sales positions to support attainment of company goals and objectives
- Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
- Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership
- Ensure team objectives are met
- Work effectively and compliantly with individuals across multiple departments throughout GHI
- Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
- Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents
Skills
- 2-3 years customer service/sales experience
- Ability to engage in a consultative process while connecting client needs with GHI capabilities
- Comfortable communicating and presenting at all levels throughout an organization
- Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
- Excellent customer service skills
- Outstanding strategic account planning skills
- Superior listening and problem solving skills
- Ability to handle sensitive information and maintain a very high level of confidentiality
- Impeccable oral and verbal communication and presentation skills
- Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
- Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
- Ability to work effectively with minimal direction from, or interface with, manager
- Problem solving, decision making and technical learning
- Strong administrative skills and sophistication to manage business in complex environments
- Demonstrate GHI's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
- Frequent travel throughout the territory required
- Must live within assigned territory
- Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work
- Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time
- Previous experience in pharma, diagnostic, medical device or biotech setting is preferred
Benefits
- Hybrid work model with defined in-person/onsite collaboration days and work-from-home days for individual-focused time; U.S. employees who live within 50 miles of a Guardant facility are required to be onsite on Mondays, Tuesdays, and Thursdays.
- Flexibility for better work-life balance while keeping teams connected
Company Overview
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