Note: The job is a remote job and is open to candidates in USA. MoonPay is a unified payments platform for digital currency, aiming to onboard the world to the decentralized economy. The Account Manager will manage relationships with institutional clients, ensuring successful onboarding, adoption, and growth while collaborating with various internal teams.
Responsibilities
- Manage and grow a portfolio of strategic institutional customers, driving adoption, retention, and expansion opportunities
- Develop trusted relationships with executive and operational stakeholders across customer organizations
- Partner cross-functionally with Product, Operations, Compliance, Engineering, and Support to resolve issues and improve the customer experience
- Identify opportunities for upsell, expansion, and additional product adoption while supporting commercial negotiations
- Monitor customer health using business metrics and proactively mitigate risks to renewals and long-term success
- Act as the voice of the customer by providing structured feedback that influences product roadmap and operational improvements
Skills
- 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or Relationship Management supporting enterprise or institutional customers
- Experience managing complex stakeholder environments and coordinating cross-functional initiatives
- Strong commercial mindset with experience identifying growth opportunities and supporting negotiations
- Solid understanding of fintech, payments, financial services, SaaS, or digital assets
- Comfortable working in a fast-paced, high-growth environment with strong ownership and accountability
- Prior crypto experience is highly desirable
Benefits
- Competitive salary package
- Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
- Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
- Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
- Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
- Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
- Private Healthcare benefits: To protect you and your loved ones
- Enhanced parental leave: So you can spend more time with your loved ones without a second thought
- Annual training budget: We support your training journey every step of the way
- Home office setup allowance: Create the home office of your dreams
- Remote working allowance: Those working fully remotely get a little extra for utilities
- Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
- Employee referral programme: Great people know great people, refer them to receive 10K in USDC
- Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
- Working in a disruptive and fast-growing company where excellence is rewarded
Company Overview