Note: The job is a remote job and is open to candidates in USA. Walsworth is seeking an Account Manager I to manage and strengthen relationships with existing clients. The role focuses on client satisfaction, retention, account growth, exceptional service, upselling opportunities, and collaboration with Sales Representatives and internal teams.
Responsibilities
- Serve as the primary liaison between the company and assigned clients
- Manage day-to-day activities across multiple client accounts to ensure satisfaction and retention
- Serve as a trusted advisor by delivering strategic insight, personalized service, and consistent follow-up
- Partner with Sales Representatives and customers to identify new revenue opportunities within existing accounts
- Facilitate cross-functional meetings to ensure project milestones are met and client expectations are exceeded
- Collaborate with Estimating to develop pricing proposals and budget forecasts tailed to client needs
- Track and report on account health, usage trends, and key performance indicators
- Maintain accurate and up-to-date client records within the CRM system
- Plan and coordinate annual client review meetings, including agenda setting, data compilation, and follow-up
- All other duties as assigned
Skills
- * Ability to remain organized and self-directed
- * Ability to work both independently and collaboratively in a team environment
- * Strong verbal and written communication skills, including excellent listening, negotiation, and presentation abilities
- * Ability to communicate clearly and accurately with clients and internal stakeholders at all levels of the organization
- * Excellent customer service skills with the ability to resolve client issues effectively
- * Ability to manage multiple account management projects simultaneously while maintaining attention to detail
- * Experience in delivering client-focused solutions tailored to customer needs
- * Proficiency in CRM software (e.g., Salesforce), Microsoft Office, and other computer applications
- * High School Diploma
- * Five years account management or sales experience in a fast-paced sales environment preferred
- * Print and/or publishing experience preferred
Benefits
- Fully remote work arrangement
Company Overview