Note: The job is a remote job and is open to candidates in USA. Gilchrist & Soames, a division of Guest Worldwide, is a global personal care manufacturer. The Account Manager acts as the primary point person for customer issues related to inventory, shipping, and order entry, while maintaining strong relationships with purchasing managers and providing sales support as needed.
Responsibilities
- Provide information and support on inventory, billing, shipping, placing orders, and follow up for large specialty customers while owning the relationship with the customer at the local account level. Primarily interacts with the local/property-level purchasing manager or executive housekeeper
- Provides sales support to the Territory Managers and Corporate Accounts team on amenity conversions helping them with Gilchrist & Soames products, samples, information, and inventory position
- Maintains frequent contact and provides superior customer service, maintains customer data, updates contacts and keeps detailed, and accurate records of all interaction and communication with accounts utilizing Salesforce (CRM)
- Manages and executes the day to day logistics for 'specialty account' customers and temporary projects as needed by the Guest Supply or Gilchrist and Soames business units to increase sales
- Other duties as assigned
Skills
- Bachelor's Degree or equivalent
- Minimum 2 years of successful sales, account management or customer service experience
- Strong interpersonal skills that build rapport and trust
- Knowledge of various sales methods and techniques
- Exceptional communicator, oral and written
- Pleasant and professional telephone presence
- Charismatic, warm, friendly personality
- Detailed oriented with strong organizational skills
- Proficient with basic computer hardware and software (Word, Excel, Teams and CRM Programs)
- Ability to exercise good judgment, work remotely and make decisions with limited supervision
- Works well under pressure and balance multiple tasks
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