Note: The job is a remote job and is open to candidates in USA. Dodge Construction Network provides data, software, and connections that help decision-makers in the construction industry achieve business growth and success. The Account Manager will support the growth and retention of an assigned client portfolio by building relationships, understanding customer needs, driving renewals and expansion, and delivering ongoing value.
Responsibilities
- Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction
- Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities
- Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns
- Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery
- Use data and insights to reinforce product value and effectively overcome objections
- Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes
- Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience
- Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices
- Achieve key performance metrics related to retention, renewals, upsell, and engagement
- Maintain accurate and timely documentation of all client interactions within CRM systems
- Continuously build knowledge of products, industry trends, and best practices
Skills
- Candidates located in the continental US will be considered
- A willingness to travel as needed for face-to-face meetings with accounts is required for this position
- Bachelor's degree in a related field and/or equivalent education and work experience
- 2+ years of professional experience in account management, customer-facing, or related roles
- Strong relationship-building skills with a client-focused mindset
- Ability to identify customer needs and provide thoughtful solutions
- Excellent written and verbal communication skills
- Strong organizational, problem-solving, and time management abilities
- High level of integrity and ownership of outcomes
- Ability to quickly learn and apply SaaS products
- Proficiency with standard business tools (e.g., Word, Excel, PowerPoint)
- Basic understanding of the construction industry or the ability to learn quickly
- For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status
- Experience in a SaaS or customer-facing environment
- Familiarity with CRM or order management systems
Benefits
- Remote, home-office based role for candidates located in the continental US
- Uncapped variable incentive
- Comprehensive benefits
- Uncapped commissions plans or an annual discretionary performance bonus, for applicable roles
Company Overview