Note: The job is a remote job and is open to candidates in USA. ThingLink is a global leader in immersive learning, helping schools, universities, and organizations create interactive experiences. As an Account Manager, you will grow partnerships across K–12 districts and higher education institutions, focusing on customer success and business growth in the EdTech sector.
Responsibilities
- Manage a portfolio of accounts across K-12 school districts, higher education institutions, and companies in North America
- Build and maintain strong, long-term relationships with key stakeholders including administrators, instructional technology leads, faculty, and company leadership
- Drive renewals, upsells, and expansions to meet and exceed net revenue retention targets and KPIs
- Conduct product demonstrations, onboarding sessions, and ongoing check-ins to ensure client success and satisfaction
- Provide initial technical support for managed customers, troubleshooting common product questions and usage issues before escalating complex cases to second-line support or engineering teams
- Leverage HubSpot to track account health, pipeline activity, and renewal forecasts
- Serve as the voice of the customer internally, translating client feedback into actionable insights for the product team
- Stay current on market trends, competitor activity, and funding opportunities within the education and corporate training verticals to inform account strategies
Skills
- Bachelor's degree
- Strong understanding of account management processes and customer success dynamics within the software as a service (SaaS) industry
- Demonstrated ability to manage long sales and renewal cycles common in the education and corporate learning/training sectors
- Excellent communication, negotiation, and interpersonal skills, including the ability to effectively engage both technical and non-technical stakeholders
- Proven track record of meeting and exceeding renewal, upsell, and expansion targets
- Ability to work independently and as part of a team in a fast-paced, remote environment
- Passion for the impact of technology on teaching and learning
- Knowledge of the ThingLink product & associated benefits for education & enterprise verticals
- 2+ years of experience in a customer success, account management, or sales role in the SaaS industry
Benefits
- Benefits package including health insurance and 401k
- Opportunities for professional growth and career advancement
- A supportive and collaborative work environment
- Flexible working arrangements (remote)
Company Overview