Note: The job is a remote job and is open to candidates in USA. Moore is a data-driven constituent experience management company specializing in integrated marketing, data, and fundraising services. The Account Manager will manage direct mail client projects from inception through delivery, coordinating production, quality control, vendors, schedules, budgets, billing, and client communications. The role focuses on delivering accurate, cost-effective campaigns while maintaining client satisfaction and retention.
Responsibilities
- Point of contact for clients, producing client satisfaction and retention using responsiveness and ease of the process
- Manage production efforts and facilitate direct mail campaigns from inception to mailing and delivery in an organized and detail-oriented manner, producing the finished products to match the client's source documentation and information
- Follow core compliance SOPs and QC (Quality Control) procedures; utilize checklists and other company service processes, activities, and operational systems
- Ensure all client requirements are understood and translated into measurable and effective communication with all necessary end-users
- Conduct competitive bidding, procurement, price negotiations, and budgeting
- Interpret and review client's mailplan and source documents to write data processing specifications, personalization, and mailshop instructions
- Manage project schedules and meet deadlines: set, synchronize, and drive schedules with the client, internal team, and external suppliers
- Perform multistage QC procedures, including print proofs, press approvals, data processing, editing, and additional value-added checking (fact-checking)
- Manage artwork, work orders, proofs, change orders, and obtain approvals. Accurately and quickly update all documents, departments, vendors, suppliers, and clients throughout the project
- Monitor mailing progress through proprietary metrics and USPS (United States Postal Service) contacts for applicable clients
- Analyze print, data, and mailing for efficiency, reduce costs; negotiate lower prices through gang or program pricing, cost savings recommendations, and ongoing discussions with suppliers and internal departments
- Liaison with management, internal departments, and vendors/suppliers to troubleshoot problems and provide innovative solutions
- Conduct multiphase billing, coordinate cost documentation, invoicing, and postage reconciliation for accurate final billing
- Crosstrain other client accounts for team members on leave of absence or vacation
Skills
- Experience in the direct mail industry, including printing/mailing industry terminology
- Proven record of working independently and efficiently on multiple projects while meeting deadlines
- Strong customer service skills and proven ability to develop and maintain strong working relationships with internal staff and outside partners/vendors
- Available when necessary to work outside of regular business hours
- Proficient use of database system
- Excellent proofing skills
- Strong Microsoft Office skills
- Excellent written and verbal communication skills
- Familiarity with pricing, proposals, billing, and postage reconciliations
- Working knowledge of printing methods, data processing, personalization, and mail shop operations
Benefits
- Remote work opportunity
- Professional growth opportunities
- Gold-standard training and learning programs
- Resources available to help you succeed
- Potential for upward mobility and professional growth
- Support from close-knit teams
- Complete major medical, dental, and vision plans, with coverage starting on the first day of the month following your start date
- Life insurance, AD&D, and Employee Assistance Program (EAP), available to all employees
- Additional voluntary life insurance
- Voluntary long-term disability insurance
- Flexible Time Off (FTO) policy
- Five sick days allowance
- 11 paid holidays
- Optional medical and dependent care flexible spending accounts
- 401(k) plan
- $200 per month tax-free to cover connectivity services, wellness activities, or home office essentials
Company Overview